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Column Technical Services
Desktop Level II Support SpecialistColumn Technical Services • Chicago, IL, US
Desktop Level II Support Specialist

Desktop Level II Support Specialist

Column Technical Services • Chicago, IL, US
19 days ago
Job type
  • Full-time
Job description
Column Technical Services is seeking for a well-versed Desktop Level II Support Specialist with strong emphasis using virtual desktop technology to join a stable organization with a dynamic team and strong leadership in Chicago. If you are seeking a career path, you are encouraged to apply! Job Duties and Responsibilities-Maintenance and upgrades to existing software and hardware.-Installation, configuration and customization of new software and hardware.-Assist end-users in utilizing advanced software features.-Provide Phone/Email support for calls from the helpdesk.-Planning, coordinating, and scheduling of events with all involved.-Providing training and knowledge transfer as required.-Other activities and duties as assigned. General Skills/Abilities:-Commitment to understanding and fulfilling the needs of the Technical Support customer base.-Willing and able to follow written and verbal instructions, adhere to company and department policies.-Ability to communicate effectively with customers, vendors, and other Technical Support staff.-Capable of managing time to be most productive; meeting commitments; and handling project management.-Technical knowledge of personal computer hardware and software, as well as peripherals such as printers and VoIP phones-Ability to adapt and contribute as a team member in an ever-changing environment.-Ability to work on feet, reach and bend, lift, and carry 50 pounds, and use equipment to lift or carry anything over 50 :-Must have 3-5 years' experience working with Windows 10, VDI (VMWare Horizon Client), O365 and Terminal Server Environment.-Experience in Jabber, ServiceNow, vSphere / View Administrator, AirWatch Workspace 1 / Boxer, LANDesk, Zoom, WebEx, Adobe and LANfax is a plus, as well as knowledge of Microsoft Edge and Google Chrome.-Must be familiar with networked HP Printers, Canon Copiers, and Xerox printers/copiers.-Must be able to understand and utilize advanced features of Microsoft 2016 Word, Excel, Access, and Outlook.-Networking equipment knowledge is a plus (cabling, tracing, etc.)-Must be able to apply software knowledge to solve business problems and transfer knowledge to end-users for on-going use.-Must be comfortable working with users in a fast paced one on one environment.-Must be able and willing to document problem resolutions and implemented technical solutions within our chosen ticketing system, as well as creating technical documentation for end users and IT department :-Must have a sound understanding of who the technical support customers are, and a willingness to meet their technical needs.-Must be a team player and be able to communicate with customers and other technicians both onsite and offsite via verbal, written and telephone communications.-Must be responsive and sympathetic to end-user needs and priorities.-Must be motivated to provide quality, long-term solutions to end-user problems.-Must be patient in problem-solving situations. Communication Skills:-Excellent telephone and verbal communication skills are a must.-Written communications to concisely document and convey:-Problem symptoms, causes and resolutions.-Procedures, manuals, and user guides.-Requirements and analysis of end-user needs and possible solutions.-Ability to coordinate technical resources, both internal and external, to resolve user problems.
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Desktop Level II Support Specialist • Chicago, IL, US

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