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Performance Food Group
Accounts Payable Manager - Vendor SupportPerformance Food Group • Roanoke, TX, United States
Accounts Payable Manager - Vendor Support

Accounts Payable Manager - Vendor Support

Performance Food Group • Roanoke, TX, United States
30+ days ago
Job type
  • Full-time
Job description

Accounts Payable Manager

PFG is seeking an action-oriented and motivated leader to manage the Accounts Payable (AP) Vendor Support team. This team serves as the primary point of contact for all incoming inquiries and tickets from vendors and internal customers. The AP Manager will drive operational excellence by leading a high-performing, customer-obsessed team, improving ticket resolution processes, and identifying systemic issues to implement scalable solutions. This role is responsible for setting the vision, culture, and performance expectations of the team, ensuring a consistent focus on responsiveness, quality, and customer satisfaction. The ideal candidate thrives in a fast-paced, dynamic environment, excels at balancing multiple priorities, and is passionate about continuous improvement and team development.

Location: Westlake Office 1500 Solana Blvd, Building 3, Westlake, TX 76262

Work Arrangement: 4 days in office / 1 day remote (typically Friday)

Reporting To: Selena Reeves, Director, Sr. BSC

Team: 3 Direct Reports / 8 Indirect Reports

Compensation: Salary + 401(k) Matching

Benefits: Eligible Day 1

Key Responsibilities:

  • Lead, coach, and develop a team of AP Vendor Support associates and team leads responsible for managing all incoming vendor and internal customer inquiries
  • Oversee daily ticket queue operations, ensuring timely, accurate, and high-quality resolution in alignment with service level expectations
  • Establish clear performance expectations, KPIs, and accountability measures to drive productivity, quality, and customer satisfaction
  • Foster a customer-first culture focused on responsiveness, ownership, and continuous improvement
  • Hire, train, and evaluate staff to ensure strong performance and career development

Process Improvement & Customer Experience:

  • Analyze ticket trends and root causes to identify systemic issues and implement scalable process improvements
  • Partner with cross-functional teams to resolve recurring vendor and internal customer concerns
  • Develop and maintain standard operating procedures, training materials, and knowledge management resources to improve consistency and efficiency
  • Monitor and report on key service metrics (e.g., resolution time, backlog, quality, customer satisfaction) and drive action plans to address gaps

Accounts Payable Oversight:

  • Provide oversight of vendor inquiry resolution related to invoice processing, payments, discrepancies, and account status
  • Ensure accurate and timely processing of accounts payable transactions, including full disbursement cycle support
  • Support vendor dispute management and drive timely resolution of debit balances and discrepancies
  • Oversee Vendor Master updates and ensure proper controls and timely processing.
  • Partner with accounting, treasury, tax, and IT teams to ensure alignment and issue resolution

Controls, Compliance & Reporting:

  • Ensure adherence to company policies, internal controls, and SOX compliance requirements
  • Support audits, regulatory requirements (e.g., 1099 reporting), and other compliance-related activities as needed
  • Maintain a strong control environment within vendor support processes, including proper documentation and escalation protocols

Collaboration & Continuous Improvement:

  • Act as a liaison between AP, General Accounting, Treasury, IT, Tax, and other departments
  • Lead or participate in projects related to system enhancements, automation, and process optimization
  • Drive initiatives that improve efficiency, reduce manual effort, and enhance the overall vendor and customer experience
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Accounts Payable Manager - Vendor Support • Roanoke, TX, United States

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