Case Management Specialist Level 2 at Amentum Springfield, MO

Case Management Specialist Level 2 Location: Springfield, MO Employer: Amentum – Supporting the National Geospatial-Intelligence Agency (NGA) in Springfield, VA. Responsibilities Provide case management support to established PERSEC programs. Support the execution and maintenance of the day‑to‑day NGA PERSEC programs through case management initiatives. Offer agency‑level technical expertise concerning personnel security disciplines and standard operating procedures in support of case management initiatives. Prepare, support, and administer PERSEC program briefings as needed. Write and present reports, whitepapers, and various forms of correspondence as required. Research, prepare, and maintain security procedures and guidance to support case management. Brief SISP leadership and other NGA key contacts regarding program requirements and regulations. Maintain and update databases and files (e.g., PeopleSoft security system of records, SISP SharePoint Pages, internal SISP file folders) in a timely, real‑time manner related to case management initiatives. Respond promptly to all telephone and/or email actions, questions, or status inquiries. Assist in maintaining distribution lists for customers to contact PERSEC for case management initiatives. Bring case management initiative issues to the attention of the government team leads and help develop improvement recommendations. Provide excellent service and guidance for internal and external customer questions and inquiries in a timely manner to support their programs. Utilize security concepts, principles, and practices to analyze and recommend solutions for difficult and complex security issues. Document and provide Weekly Activity Report (WAR) actions in the SISP‑designated template and timeline to the Government Lead. Monitor all case progress to ensure completion within IRTPA/DNI mandates. Manage assignment, tracking, reporting, and prioritization of cases as specified by the Government. Accurately create the DNI Quarterly Metrics reports and deliver for review at least three business days prior to the external suspense. Prepare the SISP monthly metrics slides with all required information and deliver to SISP leadership by the seventh business day of the month. Elevate issues and proposed solutions to bottlenecks to SISP leadership precluding achievement of metrics. Maintain all tracking reports and status reports in PERSEC Drive shared files, with the latest revision in the external folder, and historical records maintained in an archive folder. Maintain metrics slides and reports in the PERSEC shared files on COE and SBU, as appropriate based on classification level. Ensure case data entry is current and accurate in the PeopleSoft Investigations and Adjudication Modules. Inspect and document that all folders are clearly marked and easily searchable, using the document mapping criteria provided by the Investigations and Adjudications Branch Chiefs. Receive and process Electronic Deliveries (eDels) from NGA Investigation Service Provider to respective SISP Branches. Process and maintain all NGA personnel electronic fingerprinting in accordance with SISP policy and procedures and RapBack enrollment/maintenance guidelines. Coordinate to obtain ink fingerprinting if electronic capturing is unavailable. Process Other Government Agency File Procurement Requests for National Agency Checks (NAC). Required Qualifications TS/SCI clearance and willingness to undergo a polygraph exam. Bachelor's degree or equivalent experience in a related field to personnel security. General knowledge of or experience in personnel security (3–6 years) in the DOD/IC. Attention to detail when applying personnel security case management methodologies. Significant experience with Microsoft Suite. Demonstrated experience in clear and concise writing skills. Excellent organizational skills to ensure meeting required timelines and federal investigative standards quality standards. Equal Opportunity Employer Statement Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, U.S. military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low‑income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Additional Information Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters. #J-18808-Ljbffr