The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager.
Bilingual candidates encouraged to apply.
ESSENTIAL JOB FUNCTIONS
Lead store team members in providing excellent customer service to retail and professional customers.
Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…)
Ensure telephone is answered according to company policy.
Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger.
Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.
Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
Ensure that Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.
Ensure team members are adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out according to company policy.
Perform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in secure designated area.
All other duties as assigned.
SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES
Required:
Strong communication skills
Ability to obtain RSS Certification
Desired:
Retail sales experience, preferably in auto parts
Automotive systems and repair knowledge
ASE Certification
Fluency in multiple languages (Spanish is highly desired)
O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package:
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
Retail Service Specialist-1 • Store 04856 Winston, Salem NC
Department:38410 Wake Forest Baptist Medical Center - Pharmacy Status:Full time Benefits Eligible:Yes Hours Per Week:35 Schedule Details/Additional Information:3rd shift, 2100-0730, 7on/7off rotati... Show more
Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience.Slice Merchant Services offers innovative payment processing solutions... Show more
Job Description**: As a Freight Handler at FedEx, you will be responsible for managing the movement of freight within the warehouse.This includes loading and unloading trucks, organizing freight, a... Show more
Remote Jobs are now available in your area.This position is a work from home position.You will not need to come into the office.Benefits: Health Insurance, 401K, Vacation& PTO.Apply now! Work f... Show more
We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience.At CVS Health, you'll be surrounded by passionate colleagues who ... Show more
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead ! Overvi... Show more
Imagine yourself with a job with flexible hours, competitive pay, a fun environment, did we mention flexible hours? We're already imagining you in that job, right now.We're imagining that because r... Show more
Automotive Assistant & Service Managers.Put your career into high gear with Mavis Tires & Brakes at Discount Prices! We're looking for full-time Automotive Assistant and Service Managers to join Te... Show more
We are hiring for:Residential Team Leader / Forsyth I, Forsyth II, Lakewood, RockcreekType:RegularIf you are a positive and personable individual looking for a satisfying and fun opportunity to mak... Show more
Comunale is seeking a Service Manager for our Southeast Region.The primary function of this role is to oversee all aspects of the Branch Service Departments including service, and small contract jo... Show more
At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or year... Show more
Join us as a Service Team Associate.We’re looking for friendly team players to create a warm environment for our guests and provide great service for our guests.Thrive in a safe and supportive work... Show more
Morrison Healthcare * We are hiring immediately for a full time PATIENT SERVICES LEAD position.Location: Novant Health Clemmons Medical Center - 6915 Village Medical Circle, Clemmons, NC 27012.Not... Show more
Primary responsibility is to Take Excellent Care Of Our Customers by satisfying each customer's needs, exceeding their expectations, and making every shopping visit a pleasant and satisfying experi... Show more
Retail Sales Associate - Innes Street Market.Part time 385 Faith Road, Salisbury, NC, US 28146.As a Brand Associate, you're an integral part of our team and bring our brand to life for our customer... Show more
Crete Carrier offers a dedicated weekly home time Hauling for Costco.Top 50% average $75,087 per year.One-year verifiable tractor trailer experience with a class A CDL. Show more
Information Technology Professional (IT/CTN/IS).Information Systems Technicians, Cryptologic Technician Networks, and Intelligence Specialists keep the Fleet connected, informed, and secure by oper... Show more
Customer Service Center (CSC) Operations Manager.WSP in the US is initiating a search for a Customer Service Center (CSC) Operations Manager to support our Tolling Operations Team!.This position is... Show more
Location: Lexington, NC, US, 27292.Division: Nucor Rebar Fabrication Southeast Location: Lexington, NC, United States.Welcome to Nucor, where our unique culture sets us apart.Joining Nucor means be... Show more
Job Summary M&L Chrysler Dodge Jeep Ram is one of the premier dealers in the Greensboro, Winston-Salem and High Point area.We are also part of one of the fastest growing automotive groups in the s... Show more
