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Mercier Consultancy Md
Remote German Speaking CS Agent For Booking.com - Work In Greece - Paid RelocationMercier Consultancy Md • Albuquerque, New Mexico
Remote German Speaking CS Agent For Booking.com - Work In Greece - Paid Relocation

Remote German Speaking CS Agent For Booking.com - Work In Greece - Paid Relocation

Mercier Consultancy Md • Albuquerque, New Mexico
30+ days ago
Job type
  • Full-time
  • Remote
Job description

Mercier Consultancy MD is thrilled to offer an amazing opportunity for a German Speaking Customer Service Agent for Booking.com, inclusive of paid relocation to the beautiful landscapes of Greece. In this enriching role, you will provide exceptional support to German-speaking customers, assisting them with their travel bookings and inquiries to ensure a smooth and enjoyable experience.


Responsibilities

  • Assist German-speaking customers through various channels, including phone, email, and live chat.
  • Support clients with their booking processes, modifications, and cancellations.
  • Troubleshoot any issues related to reservations and provide timely and effective solutions.
  • Document customer interactions and feedback in the company’s CRM system for quality assurance.
  • Collaborate with internal teams to resolve more complex customer issues efficiently.
  • Stay updated on promotions, policies, and services to provide accurate information to customers.
  • Fluency in German (both spoken and written), with English proficiency considered a plus.
  • Prior experience in customer service, especially in the travel or hospitality industry.
  • Outstanding communication skills and a customer-first attitude.
  • Strong problem-solving abilities and the capacity to handle complaints with empathy.
  • Familiarity with CRM systems and online booking platforms.
  • Willingness to relocate and adapt to the Greek work environment and culture.
  • Excellent organizational skills and the ability to manage multiple tasks in a fast-paced setting.
  1. Competitive Monthly Salary
  2. Fully Paid Relocation Package
  3. Fully Paid Training
  4. Health Insurance
  5. 2 Extra Salaries Per Year
  6. And Much More...
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Remote German Speaking CS Agent For Booking.com - Work In Greece - Paid Relocation • Albuquerque, New Mexico

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