Talent.com
Samsara
Remote Sr. Support Tools Product ManagerSamsara • Chesapeake, Virginia
Remote Sr. Support Tools Product Manager

Remote Sr. Support Tools Product Manager

Samsara • Chesapeake, Virginia
30+ days ago
Job type
  • Full-time
  • Remote
Job description

About the role:


The Support Tools Product team is responsible for defining the vision, roadmap, and user experience for our core Support tools to drive support experience.


As a Sr. Support Tools Product Manager, you’ll drive strategy, solve ambiguous and high-impact problems across multiple teams, and influence the long-term strategic direction of our sales technology stack. You will own a significant module of our core support tools, delivering substantial impact and contributing significantly to the company's GTM strategy and future.


This role is open to candidates residing in the United States.


You should apply if:



  • You want to impact the industries that run our world: Your efforts will result in real-world impact – helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.

  • You have an innate curiosity about how businesses work: One day you’ll meet with someone in waste management, and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact.

  • You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven’t been met with the type of technology we offer. Our customers value earned trust and human relationships built over time.

  • You want to be with the best: Samsara’s high-performance culture means you’ll be surrounded by the best and challenged to go farther than you have before.

  • You are a team player: At Samsara, sales is a team sport. We help each other out by sharing best practices and focusing on winning as a team.



In this role, you will:


Fully own the success of your tool(s) within Samsara’s revenue stack. This includes:



  • Discovery: Lead deep user research to identify, document, and anticipate core customer support pain points and future GTM tooling needs.

  • Design: Draft comprehensive Product Requirements Documents (PRDs) and design artifacts (wireframes), ensuring alignment with business goals and automated workflows.

  • Build: Oversee feature execution and drive rigorous usability testing, collaborating with GTMS, Sales Ops, and AI + Data Analytics teams.

  • Launch: Coordinate all aspects of release, including change management, enablement programs, and documentation for seamless field adoption.

  • Adopt & Iterate: Define and track key performance indicators (KPIs and adoption metrics) to measure business impact and inform rapid roadmap iterations.

  • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices



Minimum requirements for the role:



  • 5-8 years of Customer Support tooling experience in a fast-paced SaaS environment

  • Bachelor's degree in a technical or business field, or equivalent practical work experience.

  • AI Platform Experience: Proven experience managing AI support tools or LLM-based platforms (e.g., Decagon, Happy Robot, Intercom Fin, or similar).

  • Established subject matter expert in GTM tooling, with a history of delivering substantial impact across multiple tools

  • Ability to translate complex customer and business problems into clear requirements and solutions.

  • Experience with leveraging AI to solve high-impact business problems

  • Analytical Skills: Ability to look at large datasets of conversation logs to identify patterns and root causes of technical failures.

Create a job alert for this search

Remote Sr. Support Tools Product Manager • Chesapeake, Virginia

Similar jobs

Physical Therapist - $20K Bonus

Select Medical CorporationElizabeth City, NC, United States
Full-time

Overview Position: Physical Therapist - Outpatient Location: Elizabeth City, NC Schedule: Full-time, Monday-Friday Compensation: $80,000 - $95,000/year (pending experience) Incentives: $10K bo... Show more

 • Promoted

Strategic Advisor-Clinical Assets

TRIMEDXElizabeth City, NC, United States
Full-time

If you are wondering what makes TRIMEDX different, it's that all of our associates share in a common purpose of serving clients, patients, communities, and each other with equal measures of care an... Show more

 • Promoted

Team Leader

Royal FarmsElizabeth City, NC, United States
Full-time

The Team Leader is responsible for the complete operations of the store while on duty and acting as the Person in Charge unless a more senior level manager is present.This position will make approp... Show more

 • Promoted

Logistics and Product Support Manager

General Dynamics Information TechnologyChesapeake, VA, United States
Full-time

Explore a career in program management at GDIT and you'll find endless opportunities to grow alongside colleagues who share your passion for the mission and delivering results.Oversee complex progr... Show more

 • Promoted

Direct Support Professional

Easterseals UCPElizabeth City, NC, United States
Part-time

At Easterseals PORT Health (ESPH), our mission is rooted in empowering individuals and strengthening communities.As a Direct Support Professional (DSP), you'll play a critical role in carrying out ... Show more

 • Promoted

Paid Product Tester

Product Review JobsELIZABETH CITY, NC, United States
Full-time

Compensation: Varies per assignment.Location: Remote (USA) Company: ProductReviewJobs Thank you for your interest in becoming a Paid Product Tester.This opportunity is for completing market res... Show more

 • Promoted

Training and Development Specialist

Cortina SolutionsElizabeth City, NC, United States
Full-time

Training & Development Specialist.The Training & Development Specialist provides instruction, curriculum development, and technical support services to sustain and enhance user proficiency in enter... Show more

 • Promoted

Survey Taker: Earn up to $25 per survey (Remote)

Earn HausElizabeth City, NC, US
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Work From Home

Remote JobsCamden, NC
Remote
Full-time

Remote Jobs are now available in your area.This position is a work from home position.You will not need to come into the office.Benefits: Health Insurance, 401K, Vacation& PTO.Apply now! Work f... Show more

 • Promoted

Regional Operations Manager - EMS

MMT - Medicine in MotionElizabeth City, NC, United States
Full-time

Regional Operations Manager - EMS.MMT Ambulance is expanding and seeking experienced, strategic Regional Managers to lead EMS operations across multiple markets within our national footprint.If you... Show more

 • Promoted

Clinical Trial Participants Needed - Earn Up to $4,000 Part-Time

Apex Focus Group LLCElizabeth City, NC, United States
Part-time

Looking to earn extra income while contributing to medical advancements? Explore local clinical trials and get paid up to $4,000 for your participation.No-cost study-related care and medication pro... Show more

 • Promoted

Shift Manager / Hourly Manager

Taco BellElizabeth City, NC, United States
Full-time

Shift Manager / Hourly Manager.Are you a highly skilled and motivated individual looking for an immediate opportunity in the food & beverage industry? Do you thrive in a dynamic and fast-paced envi... Show more

 • Promoted

Product Management Manager

USAAChesapeake, VA, United States
Full-time

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice.We seek to be the #1 choice for the... Show more

 • Promoted

Remote Referral Partnerships Lead

Micro1Elizabeth City, North Carolina, US
$30.00 hourly
Remote
Full-time

AI data lab for training frontier models and evaluating AI agents.Experts contribute their diverse subject matter knowledge across domains such as finance, healthcare, STEM engineering, and more.AI... Show more

 • Promoted

Flexible remote AI work. Your schedule. Paid weekly, straight to your bank account.

Meridian.aiElizabeth City, NC, US
Remote
Full-time

Review and label digital content including text, images, and documents.Every task you complete helps improve how technology interprets information and performs in practical settings.Detail-oriented... Show more

 • Promoted

Remote Product Tester - Flexible Studies

BuzzTestersElizabeth City, NC
Remote
Full-time

Earn up to $400/week, depending on the number and type of studies you complete.Share honest feedback on products and services from independent brands.Assignments include short online surveys (10–20... Show more

 • Promoted

Grain Storage Manager

Perdue FarmsElizabeth City, NC, United States
Full-time

Perdue Foods has a goal of becoming the most trusted name in premium proteins by creating products for consumers and for retail and foodservice customers around the globe while changing the way ani... Show more

 • Promoted

On-Site Project Manager (Junior) PDM Support (4631)

Three Saints BayElizabeth City, NC, United States
Full-time

On-Site Project Manager (Junior) PDM Support.OLH Technical Services, a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking an On-Site Project Manage... Show more

 • Promoted

Accessibility Coordinator

College Of The AlbemarleElizabeth City, NC, United States
Full-time

The Accessibility Coordinator promotes equitable access and student success by coordinating disability services, managing accommodations, and providing comprehensive case management for students wi... Show more

 • Promoted

Shift Supervisor/Management Trainee - $16-$24/hr

CVSElizabeth City, NC, United States
Full-time

CVS Health is seeking Shift Supervisors / Manager Trainees to assist with supervising store operations, supporting employees, and ensuring customer service and store performance standards are met.S... Show more