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Vasl, Inc
Remote Customer Service Specialist (Ecommerce) (Remote)Vasl, Inc • Milwaukee, Wisconsin
Remote Customer Service Specialist (Ecommerce) (Remote)

Remote Customer Service Specialist (Ecommerce) (Remote)

Vasl, Inc • Milwaukee, Wisconsin
30+ days ago
Job type
  • Full-time
  • Remote
Job description

Title: Customer Service Specialist (Ecommerce)

Job Type: Full-Time, Remote

Timings: 9 PM - 4 AM (Pakistan Standard Time)


Overview:

We’re looking for a customer-focused Customer Service Specialist who can not only handle day-to-day support, but also help us implement AI tools to streamline and improve customer experience. This role combines hands-on support with process improvement and automation.

Key Responsibilities:


  • Respond to customer inquiries via email, phone, and chat
  • Assist with orders, shipping, returns, and product questions
  • Manage shipments using ShipStation
  • Troubleshoot delivery issues and order errors
  • Process refunds, replacements, and updates
  • Answer reviews

    AI & Automation (Key Part of Role)
  • Identify repetitive customer questions and patterns
  • Help implement AI tools and automation to handle FAQs (order status, shipping, returns, etc.)
  • Create and refine response templates and knowledge base content
  • Train and improve AI responses to match brand voice
  • Monitor performance and suggest improvements to reduce support volume

    Requirements:

  • 1–3 years of eCommerce customer service experience
  • Must be proficient in ShipStationStrong written and verbal communication skills
  • Comfortable handling both calls and high-volume email support
  • Interest or experience in AI tools, automation, or process improvement





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Remote Customer Service Specialist (Ecommerce) (Remote) • Milwaukee, Wisconsin

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