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Back Bay Networks
Remote IT SpecialistBack Bay Networks • Scottsdale, Arizona
Remote IT Specialist

Remote IT Specialist

Back Bay Networks • Scottsdale, Arizona
30+ days ago
Job type
  • Full-time
  • Remote
Job description

About Back Bay Networks


Back Bay Networks is a dynamic and growing Managed Services Provider (MSP) focused on delivering exceptional IT support and solutions to a diverse client base. We take a proactive, service-driven approach and pride ourselves on strong technical expertise, responsiveness, and long-term client relationships.




Our team values collaboration, accountability, and continuous improvement, and we’re looking for professionals who want to grow with us.




Position Overview


We are seeking a Mid-Tier IT Specialist to join our service delivery team. This is a remote position, but candidates must be based in the Houston, TX area to support clients onsite as needed.




In this role, you will act as a key technical resource, delivering both remote and on-site support across a variety of client environments. You’ll handle escalated support issues, perform system administration tasks, and contribute to ongoing client success through proactive problem-solving and strong customer engagement.




Key Responsibilities



  • Provide high-quality end-user support across Windows and macOS environments

  • Troubleshoot and resolve technical issues via phone, email, and remote tools; escalate when appropriate

  • Perform onsite support at client locations in the Houston area when remote resolution is not feasible

  • Administer and support:

    • Windows Server (2012–2022)

    • Active Directory (users, groups, GPOs)

    • Microsoft 365 and Exchange



  • Diagnose and resolve networking issues (basic firewall, ports, protocols)

  • Document all work thoroughly in the ticketing system and contribute to knowledge base improvements

  • Communicate effectively with clients and internal teams regarding issues, trends, and improvements

  • Assist with implementations, onboarding, and technical projects

  • Support pre-sales efforts as needed, including scoping and solution input




Requirements



  • 3–5 years of hands-on IT support experience (MSP experience strongly preferred)

  • Strong experience with:

    • Windows Server and Active Directory

    • Microsoft 365 administration

    • Windows and macOS support in business environments



  • Solid troubleshooting skills across systems, applications, and basic networking

  • Experience with backup and recovery solutions

  • Excellent communication and customer service skills

  • Ability to manage multiple priorities in a fast-paced environment

  • Must be located in the Houston, TX area and able to travel locally for onsite support

  • Must pass a background check




Preferred (Nice to Have)



  • Experience working in an MSP environment

  • Familiarity with RMM and PSA tools

  • Certifications such as:

    • CompTIA Network+, Security+, or similar

    • Microsoft or Azure certifications

    • ITIL Foundation



  • Exposure to AWS or Azure environments




Why Join Back Bay Networks?



  • Remote-first work environment with local client engagement

  • Opportunity to work across diverse technologies and industries

  • Supportive, team-oriented culture

  • Growth opportunities in a rapidly expanding MSP

  • Focus on process improvement, automation, and service excellence




Apply Today


If you’re a motivated IT professional who enjoys solving problems, working with clients, and growing your technical skillset, we encourage you to apply.

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Remote IT Specialist • Scottsdale, Arizona

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