Talent.com
Smoothie King
Smoothie King Shift Lead (Team Captain) - PMSmoothie King • Round Rock, TX, US
Smoothie King Shift Lead (Team Captain) - PM

Smoothie King Shift Lead (Team Captain) - PM

Smoothie King • Round Rock, TX, US
26 days ago
Salary
$15.50 hourly
Job type
  • Full-time
Job description

Overview

Pay:

$15.50 - 19.50 / hr including tips

Quarterly incentive bonus

Are you…

  • A smoothie fan?
  • At least 18 or older?
  • Tired of working in fast food and smelling like grease?
  • Looking for a purpose and not just a job?
  • Love meeting new people?

Join the Smoothie King team and turn your purpose into a fulfilling passion.

Team Captains serve as team leaders, providing guidance to Team Members when the General Manager is not in the store. They help guests meet their fitness and nutrition goals and ensure smooth and efficient store operations by managing shifts, setting performance standards, and maintaining product quality.

Duties and Responsibilities:

Leadership and Supervision:

  • Serve as the team leader during shifts, setting the pace and standards for the team.
  • Create and deliver a shift huddle at the start of all shifts to ensure the team understands the goals for the shift.
  • Ensure positioning is in use and all team members understand their assigned roles to maintain efficient operations.
  • Provide guidance, coaching, and support to Crew Members.
  • Hold team members accountable for proper uniform and completion of daily checklist tasks.

Operational Management:

  • Ensure efficient use of labor hours while delivering excellent guest service.
  • This may involve adjusting team member schedules, such as sending Crew Members home or enforcing breaks.
  • Ensure all items are properly labeled and adhere to food safety standards.
  • Monitor and enforce adherence to operational standards, including speed of service, product quality, and cleanliness.
  • Assist team members at the POS with upselling, voiding, or refunding transactions.

Guest Service Excellence:

  • Ensure all guests receive excellent service and that their needs are met promptly.
  • Handle guest complaints or issues effectively to ensure guest satisfaction.
  • Demonstrate and promote the "Serve to Inspire" culture during shifts.

Communication and Problem-Solving:

  • Communicate important information to the franchise owner or manager regarding any problems or unusual matters of significance.
  • "Think on their feet" and remain composed under pressure, effectively handling unexpected situations.

Delegation and Team Management:

  • Assign tasks to team members to ensure completion of the daily checklist.
  • Encourage team members to meet or exceed goals and complete tasks efficiently.
  • Lead by example in professionalism and work ethic.

Ethics and Integrity:

  • Fulfill cash handling and inventory reporting responsibilities with honesty.
  • Maintain trust and confidentiality with sensitive information.

Self-Development:

  • Demonstrate a willingness to take on new tasks outside of their role.
  • Seek feedback from the franchise owner or manager to improve performance.

Experience Requirements:

  • Minimum of 6 months of guest service experience in a restaurant or retail environment.
  • Proven ability to lead and direct a team in a fast-paced environment.
  • Prior leadership experience at work or school organizations is highly preferred.

Essential Job Functions:

  • All essential functions required of a Crew Member.
  • Ability to lead both by example and direction.
  • Ability to manage shift operations, including staffing and scheduling adjustments.
  • Strong problem-solving skills and the ability to remain composed under pressure.

Smoothie King has grown to include over 1,100 units operating in 33 states, the Caymans, Trinidad, and the Republic of Korea.
What makes Smoothie King so successful? A genuine commitment to helping people live healthier lives through nutrition. It’s been more than 40 years since
Steve invented the nutritious and delicious drink now known as a smoothie. In that time, Smoothie King has expanded its menu to include a wide selection of healthy snacks and high-quality nutritional products.
They’re not just good; they’re good for you.

Create a job alert for this search

Smoothie King Shift Lead (Team Captain) - PM • Round Rock, TX, US

Similar jobs

Restaurant Shift Leader - Unit 1117

WhataburgerHutto, TX, United States
Full-time

Welcome to Whataburger Careers!.Your Recipe for Impact What You'll Do.As a Shift Leader, you're the spark that keeps the restaurant firing on all cylinders.You'll make a difference by driving oper... Show more

 • Promoted

Shift Lead - 1338

Five GuysRound Rock, TX, United States
Full-time

The pay for this position starts at $14.At our restaurant, Shift Leaders aren't just supervisorsthey're hands-on leaders who set the tone for every shift.You'll lead by example, work side-by-side w... Show more

 • Promoted

Shift Lead

P TerryCedar Park, TX, United States
Full-time

Terry's is looking for talented Managers/Shift Leaders who are committed to providing a best-in-class guest experience, are crew member focused, and passionate about serving the healthiest and high... Show more

 • Promoted

Shift Manager (06406) - 560 HWY 79, Ste A300

Domino's PizzaHutto, TX, United States
Full-time

MAC Pizza is the largest Domino's franchise in Texas with stores in and around central and southeast Texas.MAC Pizza has created an extensive family of people passionate about pizza and we take PRI... Show more

 • Promoted

Shift Leader (P1-1474291-1)

Panda ExpressRound Rock, TX, United States
Full-time

Our Panda Shift Leader associates are important leaders of our team and are responsible for bringing Panda's mission alive in our restaurants by supporting management in creating food with passion,... Show more

 • Promoted

Shift Leader

Panda Restaurant GroupCedar Park, TX, US
Full-time

Our Panda Shift Leader associates are important leaders of our team and are responsible for bringing Panda’s mission alive in our restaurants by supporting management in creating food with passion,... Show more

Shift Leader

McDonald'sCedar Park, TX, United States
Full-time

McDonald's Shift Leader OpportunityAt McDonald's, we're proud of the way we're creating an experience to remember! We are reaching customers wherever they are and innovating new tastes and choices,... Show more

 • Promoted

Shift Leader

Taco BellRound Rock, TX, US
$15.00 hourly
Full-time

Hiring at up to $15 per hour for Leadership qualities! .You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp.If hired, the franchisee will be your only employer.Franchisees ... Show more

Shift Leader (Indeed Event)

Panda Restaurant GroupRound Rock, TX, US
Full-time

Our Panda Shift Leader associates are important leaders of our team and are responsible for bringing Panda’s mission alive in our restaurants by supporting management in creating food with passion,... Show more

Department Leader

McDonald'sCedar Park, TX, United States
Full-time

McDonald's Franchise Opportunity.I want a satisfying career with good benefits and great opportunities for advancement.I have a lot to offer and I want to grow.The job for me get a job that inspir... Show more

 • Promoted

Shift Manager

Freebirds World BurritoRound Rock, TX, United States
Full-time

You can only go up from here! Freebirds is in rapid growth as we are doubling our number of restaurants.We care about our tribe and guests, as we were certified as a Great Place To Work for 2024.Fr... Show more

 • Promoted

Crew Chief

Jiffy LubeRound Rock, TX, United States
Full-time

Location: 220 Louis Henna Blvd Round Rock, TX 78664.Job Description: Embark on a rewarding career journey with us today as Crew Chief!.Career advancement opportunities.Medical/dental/vision insuran... Show more

 • Promoted

Shift Manager

GattiCedar Park, TX, United States
Full-time

Gatti's Pizza is looking for reliable, positive people who love to work while leading others to make the 'Best Pizza in Town.Not just a manager but a leader.We need team members who are ready to le... Show more

 • Promoted

Shift Lead - Opening Shift

P TerryGeorgetown, TX, United States
Full-time

Terry's is looking for talented Managers/Shift Leaders for our Opening Shift who are committed to providing a best-in-class guest experience, are Crew Member focused, and passionate about serving t... Show more

 • Promoted

Restaurant Shift Leader

Potbelly Sandwich WorksHutto, TX, United States
Full-time

Job Title: Shift LeaderDepartment/Function: OperationsLocation: Field, in ShopReports to: General Manager/Assistant ManagerNonexemptTravel Requirements: RarelyGENERAL DESCRIPTIONLeads and behaves a... Show more

 • Promoted

Shift Leader

Dunkin'Round Rock, TX, United States
Full-time

Shift Leaders contribute to the success of Coffee Action West by coaching the Team Members throughout their shift to execute operational standards and deliver great guest service.They set goals, pr... Show more

 • Promoted

Shift Leader - Urgently Hiring

Taco Bell - GeorgetownGeorgetown, TX, US
Full-time

Hiring at up to $15 per hour for Leadership qualities! You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp.If hired, the franchisee will be your only employer.Fran... Show more

 • Promoted

Shift Manager

McDonald'sJarrell, TX, United States
Full-time

I want a satisfying career with good benefits and great opportunities for advancement.I have a lot to offer and I want to grow.The Job for Me Get a job that inspires your best and moves you forwar... Show more

 • Promoted

Shift Lead

GATTI IncCedar Park, TX, United States
Full-time

Shift LeadGatti's Pizza is looking for reliable, positive people who love to work while leading others to make the Best Pizza in Town.Your primarily role is to excel at customer service and food pr... Show more

 • Promoted

Shift Manager Starting Pay $16.50 - $19.00

McDonald'sGeorgetown, TX, United States
Full-time

I want a satisfying career with good benefits and great opportunities for advancement.I have a lot to offer and I want to grow.The job for me get a job that inspires your best and moves you forwar... Show more