Provide support to the Optical center team. Greet patients as they enter the center, answer the telephone, book appointments, manage patient files, and support all other aspects that do not influence a patient's vision.
Taking Care of our Teams who Take Care of our Patients
Duties and Responsibilities: Customer Service
Greet patients and customers
Answer the telephone in a professional manner
Book appointments accurately
Other duties as assigned
Operational Standards
Confirm appointments
Process transactions in the optical billing and point of sale systems
Process medical billing information
Organize and file patient and customer records
Minimum Knowledge, Experience & Skills Requirements
High School Diploma or equivalent
Previous experience in an office is preferred
Basic computer skills
Able to handle multiple customer interactions/phone calls at a time
Excellent organizational skills
Able to work cross-functionally with excellent attention to detail and follow through
Solid interpersonal relationship skills
Essential Functions & Work Requirements:
Ability to effectively communicate at all levels within the organization through written and two-way verbal communication
Able to read and write at a high school graduate level
Able to sit or stand for extended periods of time
Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)
Ability to lift 10 to 20 pounds
Ability to see (Near, Distance, Color, and Depth Perception)
Manual and finger dexterity, as well as hand/arm steadiness
Ability to grip and hold items
Good eye and hand coordination
Able to operate a cash register, various optical equipment and tools
Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines
Able to travel independently to support Company objectives and personal development
These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
Office Assistant/Receptionist • Janesville, WI, US
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