Senior Account Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Public Partnerships LLC supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and "self" direct their own long-term home care. Our role as the nation's largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget. We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services.

Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve. (learn more at www.pplfirst.com).

Duties & Responsibilities :

• Preserves client relationships with state agencies, managed care organizations, and other key stakeholders.
• Executes timely and accurate fulfillment of contractual obligations and solutions to program needs in a consistent manner.
• Monitors and oversees execution of program service level agreements and contractual or program requirements.
• Function as subject matter expert on products and share knowledge with client base both internal and external.
• Directs project requirements and client expectations among functional groups and with client on a timely and accurate basis.
• Directs internal project work plans through guidance to support teams' success on deliverables with project management philosophies to build groundwork for future projects.
• Coordinates and communicates among multiple functional areas to address problems of high complexity.
• Participates and drives key stakeholder meetings to provide best in class service and problem-solving dialogue on important issues.
• Manages appropriate subcontractor relationships as needed.
• Engages the team to develop plans and resolve issues through collaboration and execution and consistency in practice.
• Manages internal meetings to ensure knowledge and mitigation of accounts receivable issues.
• Drives to reinforce and establish expectations regarding PPL's standard product offering.
• Identifies and acts on opportunities for communication on new products to existing and future clients.
• Identifies and meets with prospective clients to share PPL's capabilities and products and services to best align with prospects needs.
• Recognizes and leverages relationships between clients, stakeholders, and other departments.
• Leads sales presentations and system demonstrations on behalf of PPL.
• Directs and coordinates proposal development research, financial analysis to provide product proposal aligned with clients' requirements.
• Provides leadership mentoring, advice, and guidance to direct reports through indirect or direct supervision.
• Partners with junior level or newly hired staff for on-the-job exposure to basic daily interactions with clients and practice area for staff development and growth.
• Ensures staff members understand the full scope of work i.e., day-to-day project priorities, level of effort, and deadlines.
• Directs all aspects of performance management to ensure staff members are effectively performing responsibilities, delivering on deadlines, and elevating practice area with sound work.
• Product and provide feedback and mentorship on a consistent basis to promote growth and development.
• Monitors program data and make decisions to improve services to clients and stakeholders.
• Responsibility and oversight over community engagement strategies for growth markers.

Required Skills :

Qualifications :

Working Conditions :

Supervisory Responsibility (If applicable) :

Compensation Range : $80,000 - $105,000 / annually

The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified.

PPL is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and / or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!