Sr. Manager, In Store Pro

Position Purpose The Sr. Manager, In-Store Pro is responsible for advancing the associate experience and operational effectiveness of the Pro business by leading key initiatives across people and process. This role partners cross‑functionally to design, implement, and continuously improve labor models and field‑facing processes that enable consultative selling, support complex sales, and drive productivity in stores. The position plays a critical role in translating strategy into scalable execution, ensuring alignment across teams and delivering a seamless, efficient experience for both associates and Pro customers. Key Responsibilities 30% – Manage Core Operational Projects – Manages, drives and delivers core operational projects focusing on systems integrations/enhancements and/or process improvements. Subject matter expert on system and processes pertaining to the organization. Creates and maintains project deliverables through planning and schedules, meeting quality of output, schedule and budget parameters. 20% – Provides guidance and training – Provides guidance and training specific to area of expertise. Assists in collaborating findings from data and making recommendations. Demonstrates proficiency of specific processes both orally and in writing presentations. Subject matter expert regarding operations and processes within the Services Business. 20% – Provides Resources and input on major process improvements – Guides organization on best‑in‑class technology, processes and tools associated with benchmarking other companies. Maintains vendor relationships and seeks out additional partners amongst industry and business leaders. Stays abreast of the competitive landscape, consumer data for their areas of expertise. Provides input and resources in driving major process improvement initiatives for the Services Business. 30% – Strategic Planning – Develops and implements changes that improve overall organizational and operational processes that create productivity and efficiency gains, simplifying the business. Communicates effectively at all levels and ensures actions and deliverables are completed in an excellent fashion. Direct Manager & Direct Reports This Position typically reports to the Sr. Director Services Strategy. This Position has 5+ Direct Reports. Travel Requirements Typically requires overnight travel 5% to 20% of the time. Physical Requirements Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles. Working Conditions Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications Must be 18 years of age or older. Must be legally permitted to work in the United States. Preferred Qualifications Progressive leadership experience in operations or business strategy, with demonstrated impact driving business results and leading high performance teams. Proven ability to lead complex, cross‑functional initiatives and drive alignment across diverse stakeholder groups. Experience optimizing business processes or operating models, ideally within retail, field operations, or customer‑facing environments. Previous THD store/field experience would be great, but not required. Minimum Education The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. Preferred Education The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. Minimum Years of Work Experience 8 years. Preferred Years of Work Experience 8 years. Minimum Leadership Experience 4 years. Preferred Leadership Experience 7 years. Certifications None. Competencies Business Insights Collaborates Builds Networks Communicates Effectively Strategic Mindset Excellent written and verbal (presentation) communication skills. Ability to manage multiple projects and demands. Strong business, functional and/or store knowledge. Strong quantitative skills such as statistics and data analysis. Strong operations, retail and/or field experience. Ability to form strong technical and field partnerships with internal and external contacts. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. #J-18808-Ljbffr