Senior Product Mgr-Wholesale Lending & Sales Enablement AI platform

Senior Product Owner

This role is a Senior Product Owner in the Scaled Agile Framework who partners with product managers to balance business, technology and design priorities to deliver brand-defining product and service experiences. The position requires the ability to understand strategic impacts but concentrates on the day-to-day details in order to ensure tactical execution. The Senior Product Owner is responsible for executing the strategy for their area of responsibility based on client and company needs, which can include client experience, back office processes or systemic processes outside the client journey. They are a key resource in backlog management for the teams. The Product Owner works hand-in-hand with Product Managers to translate the product vision into epics and features that can be actioned by the delivery teams. The work will span the entire delivery process; from assisting with identification of areas for improvement, to more detailed work in authoring user stories, working closely with technical leads/scrum teams to ensure the solution effectively addresses experience priorities while maintaining technical integrity, and overseeing tactical execution of efforts. The Senior Product Owner is expected to be a thought leader in delivering complex technology projects to market. Taking a holistic perspective, this position will be responsible for delivering the experience across all relevant pieces within their assigned area of responsibility.

The Senior Product Manager Wholesale Lending & Sales Enablement AI Platform is responsible for defining and executing the strategy, roadmap, and delivery of Truist's Wholesale Lending & Sales Enablement AI-powered platform focused on automating and augmenting Wholesale Banking workflows through agentic AI, intelligent orchestration, and human-in-the-loop decisioning. This role partners closely with business leaders, technology teams, data and AI specialists, risk and compliance stakeholders, and external vendors to identify high-value use cases, prioritize investments, and deliver scalable AI capabilities that improve productivity, client outcomes, and operational efficiency. The ideal candidate combines strong product management expertise with a passion for emerging AI technologies, leading cross-functional teams to translate business opportunities into measurable results while establishing governance, adoption, and long-term platform growth. The role will serve as a key leader in advancing the organization's AI-first transformation strategy and expanding the platform as an enterprise capability.

Additional preferred qualifications:

• Consulting background
• AI certifications / experience
• Wholesale banking experience - sales, commercial lending, payments, process optimization
• Product management experience

Essential Duties And Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. May assume broad responsibility for components of a complex initiative, provide the direction or vision for a group of scrum teams related to their business solution, and/or be called upon to solve highly complex or highly technical problems.
2. Lead their delivery team's priorities in PI planning, sprint planning, and other agile ceremonies; aligned to larger experience platform priorities and vision defined by product management.
3. Align with product managers to clearly articulate product strategy to the delivery team.
4. Deliver new experiences by working directly with delivery, experience design, business, and operations partners to design new products and improvements to existing capabilities.
5. Author and maintain the team's backlog of user stories and serve as a subject matter expert on features, user stories, and product capabilities.
6. Perform triage on critical issues, escalating as necessary, and communicating consistently and clearly with all concerned parties.
7. Serve as key resource to development team to answer questions, provide clarifications, and conduct and coordinate business validation, focusing on fitness for use.
8. Update leadership on the epic and feature delivery schedule, including dependencies impacting deliverables, along with recommended solutions.
9. Partner with solution architects and other technical leads to ensure their solutions effectively address program priorities while balancing client experience and technical integrity.
10. Facilitate sprint planning with stakeholder groups to drive alignment and visibility for which features will be built when, and to ensure overall adherence to the product roadmap and enterprise strategic themes.
11. Facilitate sprint demos and provide final acceptance for completed user stories in sprint demos; ensuring that the story meets acceptance criteria and otherwise meets its definition of done.
12. Co-ordinate the creation of release-specific business documents, such as support model definitions, go/no-go approvals, internal release notes, and release-related living documents.
13. Risk management: ensure all product management lifecycle (PML) process & procedures are followed, supporting security, risk, audit, and more, and ensure action items and deadlines are met. Partner with product manager on evidence to support recommendations.
14. Mentor other product owners on product delivery practices.

Qualifications

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelors' degree in business, engineering, design, or technology field; or related field or equivalent combination of education and professional experience
• Ten or more years of banking, financial services, or other relevant work experience
• Five or more years of product, analysis, technology, and/or design experience
• Five or more years of leading cross functional teams
• Previous experience working as a product owner for agile team(s)
• Experience defining and delivering large-scale business initiatives to execute on a product roadmap, including stakeholder management, requirements elicitation, test planning/support and business-level product validation
• Demonstrated technical acumen and an ability to work with the technology organization to align product and technology roadmaps
• Proven ability to translate strategic plans into tactical daily actions for execution
• Proven ability to lead cross-functional teams without formal authority
• Comfortable managing concurrent projects in a fast-based, results-driven environment
• Comfortable with ambiguity, leading working autonomously and making independent decisions
• Strong analytical skills, ability to interpret data and trends, diagnose problems, and recommend action plans to resolve issues
• Excellent skills in presentation, facilitation, communication, and negotiation
• Experience in roles requiring strong communication and interpersonal skills & the creation and delivery of succinct executive-level presentations to explain and sell plans/vision

Preferred qualifications:

• Master's degree in business, engineering, design, or technology field; banking or financial management education
• Experience working with distributed teams (onshore/offshore)
• Certified SAFe product owner/product manager (or equivalent)

Other job requirements / working conditions:

• Sitting: constantly (more than 50% of the time)
• Standing: frequently (25% - 50% of the time)
• Walking: frequently (25% - 50% of the time)
• visual / audio / speaking: able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
• manual dexterity / keyboarding: able to work standard office equipment, including pc keyboard and mouse, copy/fax machines, and printers.
• availability: able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
• travel: minimal and up to 10%