State Central Register Call Center Supervisor - PSA Opt 6 - DCFS Spfld - M-F 2pm-10:30pm shift

State Central Register Call Center Supervisor - PSA Opt 6 - DCFS Spfld - M-F 2pm-10:30pm Shift

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Position Overview

The Illinois Department of Children and Family Services is seeking an organized, professional, and results oriented individual to serve as State Central Register Call Center Supervisor. Under administrative direction, this position will oversee a staff of child welfare professionals who provide coverage of a 24 hour a day/7 day per week hotline for the reporting of child abuse and neglect. This position evaluates and approves reports of calls received and approves or disapproves requests from hospitals and physicians for permission to provide medical treatment to youth in care. Being a State Central Register Call Center Supervisor gives you the opportunity to lead a team devoted to protecting the most vulnerable among us. DCFS offers a competitive salary plan, excellent benefits, and a pension program.

Essential Functions

• Directs the operations of the State Central Register Call Center for assigned shift.
• Serves as full line supervisor.
• Establishes and implements an SCR-based program of staff development and training for subordinate staff.
• Evaluates and approves reports of calls received.
• Attends and provides input into supervisory and administrative staff meetings to discuss and recommend policy and procedure changes.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

Requires a master's degree in social work or a related human services field from a recognized college or university. Requires three years of progressively responsible administrative child welfare experience with an MSW OR four years of progressively responsible administrative child welfare experience with a master's degree in a related human services field.

Preferred Qualifications

Prefers 2 years of supervisory experience leading a team of professional staff. Prefers professional experience evaluating program and personnel performance. Prefers 2 years of professional experience working in a call center environment. Prefers professional experience working in a 24 hour/7 day per week operation. Prefers professional experience conducting quality review. Prefers professional experience conducting staff training. Prefers professional experience in multi-tasking with multiple system applications.

Conditions of Employment

Requires a valid driver's license and ability to travel. Requires ability to pass a background check.

Work Hours

M-F 2pm-10:30pm.

Headquarter Location

2200 Churchill Rd, Springfield, Illinois, 62702

Agency Contact

Mike Bolt

About the Agency

DCFS is deeply committed to the welfare and protection of children. Our goal is to protect children by strengthening and supporting families. In every effort, from receiving hotline calls to reaching family reunification or foster care and adoption, children and families are our focus.