We are Fleet Feet, the largest running retailer in the country with more than 280 stores and a robust e‑commerce platform. We are committed to an inclusive environment that delivers unmatched service and support to every customer, and we thrive on solving problems and championing our brand together. Overview As the Retail Experience Manager (RXM) at Fleet Feet, you’ll be at the heart of our store’s daily operations, leading with passion, supporting your team, and delivering a premium customer experience. This role goes beyond people and process: you’ll mentor, motivate, and set a high‑energy culture that drives performance and success. Responsibilities Lead the team by recruiting, onboarding, training, and developing Outfitters (Retail Sales Associates) to prioritize customer service and goals. Coach and inspire team members with clear expectations, real‑time feedback, recognition, and support for growth. Own the floor: manage sales‑floor operations, deliver exceptional customer service, and oversee the Fleet Feet Outfitting Experience. Address customer concerns promptly and professionally. Foster a collaborative, high‑performance environment through daily leadership and engagement. Maintain clear communication across the team to ensure alignment, clarity, and enthusiasm. Support and promote Fleet Feet’s events, programs, and community outreach initiatives. Qualifications Proven retail management experience with a strong customer‑focused sales background. A role model in delivering exceptional service with energy and empathy. Strong coaching, communication, and delegation skills. Comfortable managing inventory, schedules, and daily retail operations. Growth mindset: eager to develop yourself and others in a fast‑paced, people‑centered environment. Accountability: ownership of team performance and store results. Adaptability: flexible hours, including evenings, weekends, and holidays. Physical requirements: capable of lifting 25–50 lbs and standing for extended periods. Why You’ll Love It Here Meaningful work that positively impacts customers and the community. Growth opportunities: robust training, career paths, and advancement. Team‑centric culture: passionate, supportive, and collaborative teammates who celebrate wins together. Authenticity: diverse perspectives and varied experiences are valued. Benefits 401(k) with 4% company match for employees aged 21+ at company‑owned stores. Exclusive discounts on industry‑leading products and specialized training. Professional development through mentorship, resource groups, and learning sessions. Community engagement opportunities aligned with our mission. Supportive team culture that lives the mission daily. Full‑time employees (30+ hrs/week) have access to our benefits summary covering health, wellness, and more. Equal Opportunity & Reasonable Accommodations We are an equal opportunity employer and welcome people of all backgrounds, experiences, abilities, and perspectives. Our commitment to inclusion is reflected in hiring practices, workplace culture, and community engagement. Fleet Feet utilizes E‑Verify in all corporate and company‑operated stores as part of the hiring process. #J-18808-Ljbffr
Retail Manager • San Francisco, CA, United States
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