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Back Bay Staffing Group
Associate Account ManagerBack Bay Staffing Group • Boston, MA, US
Associate Account Manager

Associate Account Manager

Back Bay Staffing Group • Boston, MA, US
12 days ago
Job type
  • Full-time
Job description

Associate Account Manager

The Associate Account Manager supports the Account Managers with a variety of tasks including, but not limited to the following: vendor service orders & client-specific projects; updating and maintaining a database of Managed Services data; reviewing and managing monthly billing processes; being the primary point of contact for billing queries from Finance and outside vendors including vendor invoice reconciliation; some project management with supervision.

Responsibilities:

  • Perform monthly reconciliation of vendor invoices including follow up on credits
  • Prepare monthly billing and reconciliation for all FIX network invoicing
  • Create monthly invoices in Excel format for high priority clients
  • Interface with Finance and legal departments on questions related to monthly billing/invoicing; investigate customer and vendor invoicing issues; and answer general customer questions related to said billing/invoicing
  • Perform extensive database testing prior to or following patches or upgrades
  • Update database and ensure accuracy of database information and documentation on a monthly basis
  • Prepare reports and create spreadsheets for various service-related statistics for internal use as well as for external use by clients as needed
  • Prepare reports and create spreadsheets to track and report on vendor performance
  • Perform general e-mail communications related to updated support documents or outages or as needed
  • Upload all broker templates to database and confirm accuracy of billing information
  • Support Account Managers on all annual audits
  • Create passwords and user names for client portal access
  • Additional support tasks as assigned such as scanning and copying

Requirements:

  • Bachelors degree in Business, Finance, or equivalent field of study
  • 1-2 years customer service experience in a technology related environment; experience with FIX networks a plus
  • Ability to work in a customer service and operations support environment
  • Ability to partner with team members and various internal departments to deliver superior customer service
  • Superior attention to detail for accuracy with database information management and with invoicing
  • Comfortable with technology, including Microsoft Office and databases
  • Familiarity with accounting/invoicing procedures
  • Strong organizational skills with attention to detail and accuracy
  • Excellent customer service skills and interpersonal, verbal and written communication skills
  • Familiarity with networks, managing database information, and accounting/invoicing procedures
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Associate Account Manager • Boston, MA, US

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