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Senior Manager, Operational SupportVirtualVocations • Saint Louis, Missouri, United States
Senior Manager, Operational Support

Senior Manager, Operational Support

VirtualVocations • Saint Louis, Missouri, United States
10 days ago
Job type
  • Full-time
Job description
Leading the Dispatch, Capacity Planning, and Forecasting strategy, the full-time Senior Manager, Operational Support will manage workforce planning, service delivery performance, and transformation initiatives to enhance customer outcomes while working remotely across the U.S. Key responsibilities Lead and develop teams focused on dispatch operations and capacity planning, ensuring accountability and high performance Oversee daily dispatch execution, monitor service levels, and resolve service-impacting issues in collaboration with field leadership Manage operational performance metrics, drive corrective actions, and facilitate cross-functional partnerships to improve service delivery Required qualifications Proven leadership experience in operational support or similar roles Strong background in capacity planning and forecasting methodologies Experience managing dispatch operations and service delivery performance Ability to analyze data and develop strategic recommendations for operational improvements Demonstrated success in leading cross-functional teams and initiatives
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Senior Manager, Operational Support • Saint Louis, Missouri, United States

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