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Senior Manager, Incident ManagementVirtualVocations • Plano, Texas, United States
Senior Manager, Incident Management

Senior Manager, Incident Management

VirtualVocations • Plano, Texas, United States
8 days ago
Job type
  • Full-time
Job description
Leading a team of Site Reliability Engineers, the full-time Senior Manager, Incident Management will oversee the "Order-to-Cash," "Procure-to-Pay," and "Record-to-Report" lifecycles, ensuring the resilience and scalability of the global SaaS ecosystem while transitioning from reactive support to proactive engineering. Key responsibilities Lead, mentor, and grow a team of SREs, fostering a culture of accountability and psychological safety Architect observability across complex business paths and define Service Level Objectives (SLOs) for critical SaaS integrations Own the Major Incident Response process and lead Root Cause Analysis (RCA) efforts to enhance continuous learning and reduce manual toil Required qualifications 8+ years in SRE, DevOps, or Production Engineering, with at least 2 years in a management role Deep understanding of Order-to-Cash or Procure-to-Pay cycles and their impact on business operations Experience managing enterprise ecosystems such as NetSuite, SAP, Workday, or Salesforce Solid knowledge of Networking, Identity Management, and Endpoint Management Proficiency with monitoring tools like Datadog, Splunk, New Relic, or Prometheus
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Senior Manager, Incident Management • Plano, Texas, United States

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