Head Enterprise, Talent & Engagement Communications

Head Enterprise, Talent & Engagement Communications

Calling all innovators find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

About your role:

As Head Enterprise, Talent & Engagement Communications, you will lead communication strategies that connect associates to company priorities, talent initiatives, and associate experience. You will support the Chief Human Resources Officer by leading strategic communications planning and execution focused on associate talent development and engagement, as well as key HR communications including benefits and wellness programs, performance management, and development. You will partner closely with Human Resources, executive leaders, and cross-functional stakeholders to shape clear, timely, and measurable communications that strengthen engagement, support change, and help Fiserv operate as one team.

What you'll do:

1. Lead the strategy, planning, and execution of enterprise, talent, and engagement communications across internal channels and leadership forums
2. Partner with Human Resources, senior leaders, and business stakeholders to translate priorities, programs, and organizational changes into clear communication plans
3. Support the Chief Human Resources Officer with strategic communications planning and execution for associate talent development, engagement, benefits and wellness programs, performance management, and development initiatives
4. Develop messaging frameworks, editorial calendars, and channel strategies that improve associate understanding, engagement, and action
5. Create and review content for executive communications, associate campaigns, talent programs, and enterprise-wide announcements
6. Establish communication goals, metrics, and reporting to measure reach, engagement, and business impact and continuously improve outcomes
7. Manage and develop a communications team, setting priorities, coaching performance, and building capabilities aligned to enterprise needs
8. Guide cross-functional planning and stakeholder alignment to ensure communications are consistent, timely, and aligned to the Fiserv brand voice
9. Oversee communications governance, review processes, and channel standards to support quality, accuracy, and effective execution

Experience you'll need to have:

• 12+ years of experience in corporate communications, internal communications, employee communications, public relations, or a related field supporting enterprise initiatives and executive stakeholders
• 5+ years of experience managing and developing teams
• 12+ years of experience building communication strategies, change communication plans, and multi-channel content for large, matrixed organizations
• 10+ years of experience partnering with senior leaders, Human Resources, and cross-functional stakeholders to drive organizational communication outcomes
• Experience using measurable communication methods, including channel performance analysis, engagement metrics, and reporting to guide decisions
• Bachelor's degree

Experience that would be great to have:

• Experience supporting talent, culture, or associate engagement communications in a financial services, payments, or technology environment
• Experience leading enterprise-wide change communications tied to organizational transformation or workforce initiatives
• Experience with content management systems, intranet platforms, survey tools, or enterprise communication technologies
• Master's degree in communications, Public Relations, Business, Human Resources, or a related field

How you'll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experience helps you with your overall onboarding experience and leads to stronger productivity.
• This role requires use of a computer and audio equipment.

Travel: This role requires occasional travel (up to 10%).

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers' extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave.

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.