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Head of Client SuccessHireMoxie • Cincinnati, Ohio, USA
Head of Client Success

Head of Client Success

HireMoxie • Cincinnati, Ohio, USA
8 days ago
Salary
$160,000.00 yearly
Job type
  • Full-time
Job description
Head of Client Success

Position Summary:
The Head of Client Success leads the largest organization: the teams responsible for delivering client work and producing client results. Reporting directly to the President and serving as the companys second-in-command this person acts as the Integrator for the delivery side of the business translating company strategy into day-to-day execution across multiple departments.

Key Responsibilities:
  • Lead the Client Success and delivery organization across multiple departments serving as the Integrator who converts company vision into execution.
  • Act as a player-coach on an as-needed basis: step in to run client accounts at a strategic level to absorb overflow cover capacity gaps or stand up new teams.
  • Own the department P&L including deliverable gross margin and the efficient use of retainer and project resources.
  • Drive client retention and reduce churn by moving clients from initial engagement into long-term partnership.
  • Own overall client satisfaction and relationship health across the entire client book.
  • Be relentless about client results: own the campaign and program outcomes clients engage to achieve and hold the team to the same standard. Finding a way to win for clients is a core value.
  • Build and manage the team: hire onboard develop evaluate and when necessary exit staff across the Client Success departments.
  • Run the EOS operating cadence for their department: LMA (Lead Manage Accountability) quarterly Rocks the weekly Scorecard and Level 10 meetings.
Preferred Qualifications:
  • Hands-on HubSpot experience including how delivery teams use the platform to drive and report on client
  • Experience in the Integrator seat under a certified EOS implementation.
  • B2B marketing background in core industries: manufacturing professional services B2B technology or private-equity portfolio companies.
  • Experience scaling a delivery organization through a period of growth.

Compensation & Benefits:

Base salary of $160000$175000 commensurate with experience.

Required Experience:

Director


Employment Type : Full Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 160000 - 175000
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Head of Client Success • Cincinnati, Ohio, USA

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