WIC Clinic Clerk (Customer Care Center)

WIC Clinic Clerk

If you're looking to be a part of a collaborative environment where your skills can make an impact, explore our current opportunities in creating a better future for public health.

Harris County Public Health (HCPH) includes a network of more than 1,100 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services, community programming, and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation, engagement, and health equity, HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant.

This is a grant-funded position.

Position Overview:

The WIC Clinic Clerk performs a variety of clerical duties in support of the WIC Program. The Clinic Clerk provides high-level customer service to program participants and applicants, screens and calculates applicant eligibility, processes program documentation, issues benefits to clients, and participates in community outreach. The Clinic Clerk ensures client satisfaction and meets performance metrics in accordance with State requirements.

Duties & Responsibilities:

• Pre-certifies WIC applicants remotely - via phone - and in person as needed. Processes required WIC program documentation, verifying proof of identity, residency, and income to determine program financial eligibility of applicants. Verifies all documents are correctly uploaded and labeled. Completes all required information on Participant and Family page, in compliance with State and agency guidelines, demonstrating proficiency in navigating the Mosaic TXIN system. Explains next steps of client's WIC certification.
• Promotes and assists participants in navigating and utilizing the MyWIC app, including its features and functionality and provides e-Services support to participants. On occasion, issues e-WIC benefits to participants and explains use of Texas Online EBT card and WIC Food Benefits to clients.
• Responsible for answering phones, checking in patients, scheduling appointments, and multitasking to assist client flow, as needed.
• Conducts community outreach, provides referrals for clients needing services not provided by WIC. Makes appropriate referrals to WIC Lactation Consultant.
• Conducts Nutrition and Breastfeeding education classes.

Harris County is an Equal Opportunity Employer. If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net

This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Requirements

Education:

• High school diploma or equivalent

Knowledge, Skills and Abilities:

• Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook, Teams)
• Excellent communication skills (verbal & written)
• Ability to demonstrate good judgment when needed to resolve any client concerns within the scope of practice
• Ability to maintain confidentiality when dealing with sensitive information
• Ability to communicate information and accurately exchange information
• Ability to enter accurate information into the computer system

Core Competencies:

Data Analytics and Assessment Skills: Ability to use data to analyze community health needs and support decisions that improve community health outcomes.

Communication Skills: This competency focuses on using clear and effective communication to engage audiences, address misinformation, and build trust, supporting informed decisions and stronger public health outcomes.

Health Advancement Skills: This competency focuses on applying principles of equity, diversity, and inclusion to public health, addressing systemic barriers, and promoting fair access to resources for healthier communities.

Community Partnership Skills: This competency focuses on collaborating with communities to address the systems and policies affecting health, fostering engagement, shared ownership, and sustainable improvements in well-being.

Public Health Science Skills: This competency focuses on using public health science and evidence-based approaches to develop and improve policies and programs, ensuring effective delivery of the 10 Essential Public Health Services.

NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

Preferences

Education:

• Associates degree

Experience:

• At least one year of clerical work experience
• At least one year of experience with data entry and computer use

Language:

• Bilingual in English and Spanish

General Information

Position Type and Typical Hours of Work:

• This is a full-time, grant funded position
• Days and hours of work are typically Monday through Thursday from 8:00am to 5:30pm, Friday 8:00am to 12:00pm, and every third Saturday 8:00am to 12:00pm
• Clinic hours may vary due to client demands

Work Environment:

• This job operates in a professional clinic environment that is highly oriented on teamwork and excellent customer service. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Working conditions involve possible exposure to infectious diseases, blood borne pathogens and bodily fluids.

Physical Demands:

• Position requires a high level of movement throughout the facility. Employee must be able to lift supplies five (5) lbs or greater.

Work Location:

• Harris County Public Health: WIC Southeast Clinic - 3737 Red Bluff Rd, Pasadena, TX 77503

Employment may be contingent on passing a drug screen and meeting other standards.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.