Job Description Strategy development with Operations Leadership Team capture and retain market share. Represent the company by serving as our direct customer contact, ensuring customer satisfaction. Maintain customer satisfaction by listening to concerns, implementing corrective action, and communicating with customers on resolutions. Mentor PMs and Construction Manager with the planning, execution, and delivery of multiple projects, ensuring adherence to timelines, budgets, and quality standards. Mentor and develop operations team to further their knowledge of our industry. Create and maintain development plans to keep our workforce safe and trained to execute projects. Perform regular checks on the work quality of the Operations team and act when quality or knowledge is lacking. Reviewing proposals and associated costs to ensure accuracy and ability of the operations team to deliver our solutions. Forecasting revenue as needed for business planning. Conduct regular 1-1 meetings with all direct reports. Conduct performance evaluations, set goals, and provide regular feedback and coaching to team members to foster their professional growth and development. Support the sales team by assisting with quote preparation and proposals. Follow and manage processes and procedures in a timely manner; Example: Email, Teams, Trello, Bidtracer, Procore, Project Folder Management, labor logs and personal expense submission. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements Minimum of eight (8) years’ experience in the construction industry Some of this ideally is in the controls space Maintain a satisfactory driving record which allows the individual to drive a company vehicle. Managerial background, Operations/Business side of the house From HVAC Background Finance forward #J-18808-Ljbffr
Operations Manager • Tucson, AZ, United States
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