Associate Director, Quality Assurance-Hospice

Quality Assurance Manager

Responsible for the development, communication, execution, reporting and analysis of quality assurance activities related to operational, contractual, or compliance audit activities.

Minimum qualifications include: exemplifies characteristics of The BAYADA Way: compassion, excellence and reliability; four (4) year college degree; holds a current license in good standing as a Registered Nurse; five (5) to seven (7) years related experience; prior supervisory experience required; competent to read and interpret documents such as general business periodicals and professional journals; ability to work independently, motivate and be self-motivated, flexible, versatile and creative. Possess problem solving and leadership skills and be able to foster interpersonal relationships; competent to write reports, business correspondence and procedure manuals and the ability to effectively present information and respond to questions from groups of employees, managers, directors and clients; ability to solve practical problems and deal with a variety of concrete variables in situations where some standardization exists. Ability to interpret a variety of instructions furnished in written, oral, and diagram or schedule form; a wide degree of creativity, initiative and problem solving is expected; must be computer proficient; Microsoft Excel, Word, PowerPoint.

Primary responsibilities include: demonstrate and communicate the core values of BAYADA Home Health Care and The BAYADA Way; employee responsibilities include: interviewing, hiring and training employees, planning, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, resolving problems; work with the Compliance Committee, Quality Council and Specialty Practices to identify key risk areas and develop risk assessments by practice; develop, create and execute an annual QA plan by specialty practice including identification and testing of key requirements based on key risk areas; meet travel requirements for completion of annual QA plan based on geographic location and survey schedule; perform follow-up/remediation testing if deemed necessary; track progress of annual QA plan and report QA results to customers in a timely manner; identify trends and best practices and recommend enhancements to processes or standards to support mitigation of risk and improvement of quality; track progress and remediation of Plan of Correction (POC) and Performance Improvement (PI) activities related to quality; adapt to specialty practice needs and promotes evidence-based practice, cultural competency, and current clinical procedures; research and interpret standards to promote consistency of surveying and communication between QA team and practice resources; manage or perform additional compliance, operational or financial audits or projects at the direction of Senior Management. Coordinate with external vendors and 3rd parties as necessary; act as a member of related committees and participate in quality related projects or training throughout the organization; determine frequency, location, audit methodology and staffing levels required to execute QA plan(s); ensure objectivity & appropriate competence/skill of QA staff; develop and maintain a working knowledge of relevant regulations, laws, accreditation standards, policies and industry trends and understand their potential impact on BAYADA; prepare project plans, status reports, meeting minutes and coordinate tasks within expected timelines; identify personal learning needs and addresses them by actively pursuing opportunities to expand knowledge and skillset; manage workload and adhere to deadlines while providing exceptional customer service to service/support office personnel; demonstrate solid performance or exceed performance standards in key job dimensions/attributes as defined on the Performance Appraisal for Office Staff; perform related duties, or as required or requested by supervisor.

Base salary: $110,000-$114,000 / year depending on qualifications. Bonus opportunity.