Sr. Director, Customer and Digital Platforms

Sr. Director, Customer and Digital Platforms

CRH Americas Building Products is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products.

Job Summary

The Sr. Director of Customer and Digital Platforms is a strategic executive leader responsible for accelerating business growth through digital capabilities, operational excellence, customer-focused innovation, and cross-functional business partnerships. This leader will oversee digital growth strategies, operational performance, digital platforms, customer engagement initiatives, and the execution of scalable processes that improve revenue, efficiency, and customer satisfaction. The ideal candidate is a collaborative, results-driven leader with deep experience leading a strong digital team with an enterprise mindset, strong analytics, and organizational development. This role requires strong commercial acumen, operational discipline, and the ability to align technology, people, and processes to achieve measurable business outcomes.

Job Location

This is a hybrid position located at our Atlanta, GA corporate office.

Job Responsibilities

• Digital Growth Strategy
• Operational Leadership
• Business Partnership & Cross-Functional Collaboration
• Financial & Performance Management
• Leadership & Team Development

Job Requirements

Bachelor's degree in Business, Information Technology, Operations, Marketing, or related field; MBA preferred. 10+ years of progressive leadership experience in digital operations, B2B Commerce. Proven track record of driving measurable business growth through digital strategies and operational excellence. Strong experience leading cross-functional teams and enterprise-wide initiatives. Deep understanding of digital platforms, operational processes, customer experience, analytics, and automation technologies. Experience managing budgets, operational performance metrics, and strategic planning initiatives. Strong business acumen with the ability to balance strategic vision and operational execution. Exceptional communication, leadership, and stakeholder management skills. Experience in manufacturing, distribution, B2B, or complex enterprise environments preferred. Experience with ERP, CRM, analytics, and digital commerce platforms such as SAP, Salesforce, Snowflake, AWS, or similar technologies. Knowledge of AI-enabled business solutions, automation tools, and self-service operational models. Experience leading large-scale operational modernization or digital programs. Experience in leading a team that operates the Scaled Agile Framework (SAFe)

What CRH Offers You

Highly competitive base pay Comprehensive medical, dental and disability benefits programs Group retirement savings program Health and wellness programs An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization. If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

CRH Americas Building Products (ABP), a CRH Company, is an Affirmative Action and Equal Opportunity Employer. EOE/Vet/Disability CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.