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PRI Global, Inc.
Supply Chain Analyst IIIPRI Global, Inc. • Fremont, CA, United States
Supply Chain Analyst III

Supply Chain Analyst III

PRI Global, Inc. • Fremont, CA, United States
8 days ago
Job type
  • Full-time
Job description

Order Management Specialist

The Order Management Specialist serves as the central "control tower" for enterprise supply chain order fulfillment. This role is responsible for continuously monitoring order queues, ensuring SLA compliance, and proactively resolving order holds to maintain uninterrupted fulfillment operations. The ideal candidate thrives in a fast-paced environment, is highly detail-oriented, and can quickly triage and resolve issues across multiple systems and stakeholders.

Key Responsibilities:

  • Order Queue Monitoring & SLA Management
  • Continuously monitor order queues to identify orders at risk of SLA breach
  • Track and report on SLA performance metrics, flagging trends and systemic issues
  • Prioritize and triage orders based on urgency, SLA timelines, and business impact
  • Proactively escalate at-risk orders before breach occurs
  • Order Hold Resolution
  • Monitor order holds across all channels and identify root causes (e.g., credit, inventory, configuration, approval)
  • Drive timely resolution of holds by coordinating with cross-functional teams (procurement, finance, logistics, vendors)
  • Document recurring hold patterns and recommend process improvements to reduce future occurrences
  • Control Tower Operations
  • Serve as the single point of visibility for end-to-end order status across the enterprise
  • Provide daily/weekly reporting on order health, hold aging, and SLA compliance
  • Maintain and update dashboards and trackers for real-time order visibility
  • Participate in daily stand-ups or war rooms to communicate order status and risks
  • Manage fulfillment stage capacity constraints and manage reallocation of capacity to minimize impact
  • Process Improvement & Collaboration
  • Identify bottlenecks in the order-to-fulfillment process and propose solutions
  • Partner with systems, operations, and logistics teams to streamline workflows
  • Support the development and maintenance of standard operating procedures (SOPs)
  • Contribute to root cause analysis for systemic fulfillment failures

Required Experience:

  • 5+ years in an order management, supply chain operations, or fulfillment coordination role. Ideally in enterprise-scale operations (high volume, multiple SKUs/regions)

Required Skills (Top 5):

  • Order Management & Fulfillment Operations
  • SLA Monitoring & Proactive Escalation
  • Problem-Solving & Root Cause Analysis
  • Order Management Systems
  • Communication & Cross-Functional Coordination

Familiarity with supply chain KPIs (fill rate*** on-time delivery, order cycle time)

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Supply Chain Analyst III • Fremont, CA, United States

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