This role supports case processing within debit fraud operations and is responsible for managing a daily pipeline of fraud-related cases from start to finish.
The individual will review and work a forecasted caseload, handle customer requests, and file claims while adhering to regulatory requirements and internal service level agreements (SLAs). Key responsibilities include researching and analyzing claim details, contacting customers to gather additional information as needed, and determining whether cases meet criteria for valid fraud or are eligible for recovery. The position requires strong attention to detail, the ability to manage multiple cases efficiently, and a focus on delivering timely and accurate resolutions.
- High school diploma or equivalent
- Two to four or more years of operations services related work experience
- Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements
- Proven commitment to high quality customer service
- Ability to work well with external and internal customers
- Good time management skills to maximize production and execution of tasks in a fast-paced environment
- Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide
- Physical requirements could include lifting trays of work, pushing carts of work, standing or sitting for extended periods of time, and repetitive motions
- Ability to identify, analyze and resolve exceptions through data interpretation
- Strong PC skills
- Good verbal and written communication skills
This role requires working from a U.S. Bank location three (3) or more days per week.
Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $22.50
Operations Processor - Debit Fraud Case Processing • Overland Park, KS, United States
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