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Assistant Director of Guest ServicesVirtualVocations • Colorado Springs, Colorado, United States
Assistant Director of Guest Services

Assistant Director of Guest Services

VirtualVocations • Colorado Springs, Colorado, United States
3 days ago
Job type
  • Full-time
Job description
Leading a diverse team of service professionals, the full-time Assistant Director of Guest Services will drive operational excellence and colleague engagement while managing guest care functions remotely from select states across the U.S. Key responsibilities: Manage a Guest Services Leadership Team, overseeing performance, development, and hiring of over 200 colleagues Drive continuous improvement and service consistency across the Americas region while supporting global initiatives Create a culture of care and growth, fostering an environment of accountability and collaboration among team members Required qualifications: 5+ years of prior leadership experience required 3+ years of experience in a metrics-driven role preferred High School diploma or GED required; Bachelor's degree in business or related field preferred CPR & First Aid Certification preferred 1 year experience with Hyatt systems and 3 years with Microsoft applications preferred
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Assistant Director of Guest Services • Colorado Springs, Colorado, United States

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