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Artech
Service Delivery ManagerArtech • Westmont, IL, United States
Service Delivery Manager

Service Delivery Manager

Artech • Westmont, IL, United States
2 days ago
Salary
$35.00 hourly
Job type
  • Temporary
Job description

Service Delivery Manager

Locations: Morrisville NC / Franklin, TN / Westmont, IL / Carrollton, TX / Andover, MA

Duration: 6 Months Contract

Schedule: Hybrid (3 days onsite / 2 days remote) Rate Range: $35 to $40 per hour on W2

The primary areas of focus for this position are:

  • Customer Service Request Intake
  • Planning and preparation for core service execution teams
  • Ownership of all coordination for core service delivery
  • Work Order Creation and lifecycle management
  • Cross-functional collaboration and communication to ensure streamlined and expeditious delivery
  • Direct support from our customers
  • Operational excellence and world class service delivery

Responsibilities:

  • Service Delivery Planning for all core service types
  • Service Agreements
  • Reactive work orders
  • Quoted Service
  • Relationship Development with execution/action teams
  • Coordination of internal and external teams and subcontractors in a rapid response business environment
  • Networking internally and externally

Must Have:

  • Familiarity and a general understanding of the systems we support and the components within
  • Strong interpersonal skill including the ability to manage in highly charged situations internally and externally
  • Exceptional communication skills - verbal and written
  • Commitment to excellent customer service
  • Best in class organizational skills
  • Ability to manage and prioritize multiple responsibilities simultaneously
  • Shape Expectations & Outcomes
  • Complete and accurate Customer Service Request Intake
  • Response time
  • Accuracy of work order creation
  • Prioritization Material Ordering
  • Coordination of supplemental labor, subcontractors, outside service providers, etc. Planning and Scheduling

Software/Skills:

  • Strong Experience with Client Office
  • Virtual (PC Based) Call Systems (Genesys system preferred)
  • Work Order Management Systems (Salesforce bFO/bFS Lightning preferred)
  • Tableau (user level)
  • Client Dynamics (Preferred)
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Service Delivery Manager • Westmont, IL, United States

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