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Helpline Contact Center SupervisorVirtualVocations • Greensboro, North Carolina, United States
Helpline Contact Center Supervisor

Helpline Contact Center Supervisor

VirtualVocations • Greensboro, North Carolina, United States
2 days ago
Job type
  • Full-time
Job description
Seeking a full-time Helpline Contact Center Supervisor, this position will manage incoming inquiries and supervise a diverse team of Screening & Information Specialists across multiple state helplines, ensuring effective access to substance use and problem gambling services while providing training and support to staff. Key responsibilities Oversee daily operations of the helpline, including staffing schedules and technology coordination Provide direct supervision and support to Screening & Information Specialists, including training and performance monitoring Respond to helpline inquiries and assess user needs to provide appropriate referrals and resources Required qualifications Five years of related experience in substance use, recovery, problem gambling, or harm reduction services, or a bachelor's degree in a relevant field in lieu of experience Demonstrated ability to supervise staff and provide mentorship and guidance Experience in information and referral services or customer service within human services Willingness to obtain a Certified Resource Specialist certification within one year of hire Openness to diverse perspectives and a commitment to cultural competence and ethical standards
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Helpline Contact Center Supervisor • Greensboro, North Carolina, United States

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