Talent.com
Customer Service Representative

Customer Service Representative

S and J PlumbingArlington Heights, IL, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Customer Service Representative

Arlington Height, IL

Have a passion for success? Driven to grow, learn and be the best in the plumbing trade? Desire a growing, family-friendly company to build a long-term career? Look no further! S&J is an employee-focused workplace looking to grow and build their team of professionals!

At S&J Plumbing, we believe happy employees create happy customers and that is why we are determined to make this the only place you will ever want to work. We’re a dedicated team, driven by our values and the quality of our work. If you’re ready for the next step in your career, come pursue a rewarding role with us! Apply today for competitive pay, generous benefits, and the chance to build a better life for you and your family!

Why Choose S and J Plumbing

  • Competitive pay – $20-$35 / hr
  • Medical Insurance – we pay 80% for you and your family's insurance premiums for health, dental, and vision.
  • Work-life balance – up to 2 weeks of PTO and holiday pay.
  • 401k Plan with a 5% match.
  • Paid training – Nexstar training, Service Titan training, PSP training
  • Relaxed and fun atmosphere
  • Growth opportunities

Our Core Values

  • Integrity, we are honest, ethical, and trustworthy.
  • Professionalism, we prepare, present, and execute at an elite level.
  • Accountability, we accept full responsibility for our decisions, actions, and results.
  • Family, we nurture our team members and customers.
  • The Role

    You will promote customer satisfaction by converting incoming customer calls into booked service appointments.

    Key Tasks

  • You will need to learn the call script in order to sound professional and authentic when speaking with our customers.
  • Participate in training so that you grow and develop as a professional.
  • Maintain and update our customer database with complete and accurate information.
  • Maintain communication with dispatch and your manager.
  • Responsibilities

  • Convert incoming customer calls into booked service appointments.
  • Deliver call scripts with an authentic cadence; be clear, compelling, and personable.
  • Respond to customer requests, resolving issues and promoting the brand.
  • Be professional and establish customer rapport, encouraging repeat business.
  • Participate in training to boost booked calls and practice outbound calling.
  • Adhere to the company’s plan for resolving customer complaints quickly and favorably.
  • Maintain and update customer database with complete and accurate information.
  • Competencies for Success

  • 3+ years of customer service.
  • Experience with a multi-line phone system
  • IT competent; good typist and proficient with phone systems.
  • Highly organized with exceptional follow-through abilities.
  • Strong verbal and written communication.
  • Ability to build trust and demonstrate empathy.
  • Personality that blends well with a fast-paced, goal-driven environment.
  • Competitive individual contributor who also loves to win as a team.
  • Highly motivated, flexible, and great attitude
  • Military-experienced candidates are encouraged to apply
  • If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about S and J Plumbing.

    Equal Opportunity Employer

    Powered by JazzHR

    N4DXr3XLQF

    Create a job alert for this search

    Customer Service Representative • Arlington Heights, IL, US

    Related jobs
    • Promoted
    • New!
    Weekend Customer Service Representative

    Weekend Customer Service Representative

    VirtualVocationsElgin, Illinois, United States
    Full-time
    A company is looking for a Customer Service Representative (Weekends).Key Responsibilities Manage client repair and maintenance needs and maintain positive client relations Handle customer calls...Show moreLast updated: 3 hours ago
    • Promoted
    Customer Service Sales Representative

    Customer Service Sales Representative

    VirtualVocationsChicago, Illinois, United States
    Full-time
    A company is looking for a Customer Service / Inbound Sales representative.Key Responsibilities Service incoming and outbound calls from residential customers regarding products and services Ident...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Representative I

    Customer Service Representative I

    Canon U.S.A., Inc. CareersItasca, Illinois, US
    Full-time
    Customer Service Representative I.Responsible for ensuring all calls are answered and entered into the company system in a timely manner and for providing the best possible customer service to cust...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Representative

    Customer Service Representative

    VirtualVocationsLincolnwood, Illinois, United States
    Full-time
    A company is looking for a Customer Service Representative to provide exceptional support to customers through various communication channels. Key Responsibilities Deliver best-in-class customer e...Show moreLast updated: 30+ days ago
    • Promoted
    Health Care Customer Service Representative

    Health Care Customer Service Representative

    VirtualVocationsLincolnwood, Illinois, United States
    Full-time
    A company is looking for a Health Care Customer Service Representative to handle inbound and outbound calls related to insurance and payment issues in a remote setting. Key Responsibilities Make a...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Customer Service Representative

    Senior Customer Service Representative

    VirtualVocationsAurora, Illinois, United States
    Full-time
    A company is looking for a Senior Customer Service Representative to manage inbound calls and provide excellent customer service. Key Responsibilities Ensures quality customer service for internal...Show moreLast updated: 30+ days ago
    • Promoted
    Bilingual Customer Service Representative

    Bilingual Customer Service Representative

    VirtualVocationsElgin, Illinois, United States
    Full-time
    A company is looking for a Bilingual Customer Service Representative.Key Responsibilities Receive and respond to customer inquiries regarding orders, product information, and technical support R...Show moreLast updated: 30+ days ago
    • Promoted
    Licensed Customer Service Representative

    Licensed Customer Service Representative

    VirtualVocationsAurora, Illinois, United States
    Full-time
    A company is looking for a Healthcare Agent Licensed Trainee to assist pet owners with pet insurance needs remotely.Key Responsibilities Answer inbound warm leads from pet parents interested in p...Show moreLast updated: 11 days ago
    • Promoted
    Patient Service Representative

    Patient Service Representative

    VirtualVocationsElgin, Illinois, United States
    Full-time
    A company is looking for a Patient Service Representative.Key Responsibilities Provide exceptional customer service during interactions with patients, families, and physicians Schedule outpatien...Show moreLast updated: 30+ days ago
    • Promoted
    Arizona Customer Service Representative

    Arizona Customer Service Representative

    VirtualVocationsElgin, Illinois, United States
    Full-time
    A company is looking for a Customer Service Representative to work remotely in Arizona.Key Responsibilities Receive and document customer concerns, ensuring accuracy and timeliness Follow compan...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Representative

    Customer Service Representative

    Spectraforce TechnologiesAurora, IL, United States
    Full-time
    Customer Service Representative.Selected candidate should have at least 2 years of Customer Service experience.Experience using various business operating systems (accounting, order processing, inv...Show moreLast updated: 22 days ago
    • Promoted
    Texas Phone Sales Representative

    Texas Phone Sales Representative

    VirtualVocationsAurora, Illinois, United States
    Full-time
    A company is looking for a Phone Sales Representative to assist customers with hearing solutions from home.Key Responsibilities Handle a high volume of outbound calls to warm, pre-qualified leads...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Customer Service Representative

    Customer Service Representative

    TEKsystemsRolling Meadows, IL, US
    Full-time
    We are seeking a dedicated and customer-focused.Customer Service Representative.In this role, you will be the first point of contact for B2B customers, assisting with product inquiries, order entry...Show moreLast updated: 16 hours ago
    • Promoted
    Representative Customer Service - Skilled

    Representative Customer Service - Skilled

    The Judge Group Inc.Chicago, IL, US
    Full-time
    Our client is currently seeking a Representative Customer Service - Skilled.Job Title : Representative, Customer Service. Duration : 12+ Months Location : Remote.Schedule : Full-time, 9 : 00 AM - 6 : 00 PM ...Show moreLast updated: 30+ days ago
    • Promoted
    Provider Services Representative

    Provider Services Representative

    VirtualVocationsAurora, Illinois, United States
    Full-time
    A company is looking for a Provider Services Representative.Key Responsibilities Manage customer interactions through various channels while ensuring a positive experience Present and discuss pr...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Care Representative

    Customer Care Representative

    VirtualVocationsElgin, Illinois, United States
    Full-time
    A company is looking for a Customer Care Representative for SHP Operations, working remotely on a per diem basis during the day shift. Key Responsibilities Facilitate communication between members...Show moreLast updated: 30+ days ago
    • Promoted
    Email Customer Service Representative

    Email Customer Service Representative

    VirtualVocationsAurora, Illinois, United States
    Full-time
    A company is looking for an Email Customer Service Representative.Key Responsibilities Managing client-specific data using various resources Communicating customer complaint trends and feedback ...Show moreLast updated: 2 days ago
    • Promoted
    Seasonal Customer Service Representative

    Seasonal Customer Service Representative

    VirtualVocationsAurora, Illinois, United States
    Full-time
    A company is looking for a Seasonal Customer Service Representative for the holiday season.Key Responsibilities Provide excellent customer service through live chats, emails, and phone calls Add...Show moreLast updated: 30+ days ago
    • Promoted
    Remote Customer Service Representative

    Remote Customer Service Representative

    VirtualVocationsElgin, Illinois, United States
    Remote
    Full-time
    A company is looking for a Remote Customer Service Specialist.Key Responsibilities Manage high volume of inbound calls, facilitating patient healthcare needs and ensuring resolution Utilize elec...Show moreLast updated: 30+ days ago
    • Promoted
    Banking Customer Service Representative

    Banking Customer Service Representative

    VirtualVocationsAurora, Illinois, United States
    Full-time
    A company is looking for a Banking Customer Service Advisor.Key Responsibilities Respond to incoming calls from brokers, clients, merchants, and financial institutions regarding banking services ...Show moreLast updated: 15 days ago