Customer Service Representative I

Customer Service Representative I

US-IL-Itasca

Job ID : 33476

Type : Full-Time

# of Openings : 1

Category : Sales Support

CUSA Itasca - Bruning Dr

About the Role

Responsible for ensuring all calls are answered and entered into the company system in a timely manner and for providing the best possible customer service to customers. Must be able to handle level 1 call types.

Your Impact

• Responsible for receiving and responding to a large number of incoming requests; identifies and assesses customers' needs to achieve satisfaction; builds sustainable relationships and trust with customer accounts through open and interactive communication.
• Provides accurate, valid and complete information by using the right methods / tools.
• Documents customer complaints and provides appropriate solutions and alternatives within the time limits; follows up to ensure resolution.
• Keeps records of customer interactions, processes customer accounts and files documents.
• Follows communication procedures, guidelines and policies.

ESS

LFS / PPS

About You : The Skills & Expertise You Bring

HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.

We are providing the anticipated salary range for this role : $17.20 - $21.84 hourly.

Company Overview

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https : / / www.linkedin.com / company / canonusa .

Who We Are

Where Talent Fosters Innovation.

Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

Based on weekly patent counts issued by United States Patent and Trademark Office.

All referenced product names, and other marks, are trademarks of their respective owners.

Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https : / / www.usa.canon.com / about-us / life-at-canon / benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor / subcontractor.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers site https : / / www.usa.canon.com / about-us / life-at-canon , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https : / / www.usa.canon.com / about-us / life-at-canon .

#CUSA

Posting Tags

#LI-KG1 #LI-HYBRID #PM19

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