Client Service Representative

Description

Client Service Representative

Being a Client Service Representative (CSR) in a veterinary office takes a special kind of person who is able to deal with both humans and animals alike. As a CSR your primary responsibility is to be efficient in any and all front desk operations.  A CSR is the client’s first and last impression of Andover Animal Hospital and it is important that all clients feel welcome, safe and comfortable. CSRs are invaluable members of our hospital team, and we treat them that way. Come thrive in an environment that encourages learning and continued grow within the profession and become the bridge between pet owners and patient care.

Essential Functions and Responsibilities :

• Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone
• Schedule and confirm appointments, record keeping and organization, provide estimates and invoices for payment
• Respond with compassion and empathy in stressful and emotional situations
• Maintain a clean, stocked and orderly lobby and front office area
• Educate clients on wellness plans, food and products sold in waiting room
• Perform opening and closing procedures, end of day reports and deposits
• Data Entry : records, client questionnaires, referral information, etc
• Distribute mail
• Ensure that referral letters and lab results go to the corresponding veterinarians
• Admit patients : ensuring that the patient is weighed and all information is current.

Skills and Qualifications :

Benefits and Perks :

Andover Animal Hospital has been serving our community since 1958 by providing high quality veterinary care to our patients.  Our goal is to communicate caring and compassion while providing high quality, progressive veterinary care.  Our clients are extremely dedicated to their pets which allows us to thoroughly workup cases and practice high quality of medicine and surgery.  In addition to providing care to our clients and patients, we also serve several rescue organizations including, our largest rescue, Great Dog Rescue New England.

We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.

United Veterinary Care provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.