Unified Comms Administrator

Job Description

Why Choose Royce Geo, a GRVTY Company

Royce Geo, a GRVTY Company, started with a simple, American idea : we do things not because they are easy but because they are hard. Royce Geo, a GRVTY Company, exists to answer challenges. We do it for customers in defense, intelligence, homeland security-anyone whose job it is to advance America's strategic position. The size of the challenge we face demands new skills, new backgrounds, and new thinking. That's what we're here to deliver. And when you work shoulder to shoulder with brilliant people tackling the most high-stakes challenges, it's invigorating. Our culture is built on collaboration, mission-focused innovation, and a commitment to excellence, where every challenge we answer opens the door to a new possibility.

The toughest national security challenges demand vision and ingenuity, not just resources. We deliver mission and technical expertise to outpace our adversaries. We're purpose-built to tackle the most entrenched, systemic national security issues around the world.

We partner with our customers to help them overcome challenges in every corner of technology and defense-including the ones still being explored. Our growing capabilities create complementary advantages, giving on-the-ground operations the edge they need to succeed. We muster everything we have to answer every challenge presented, every day of our lives.

At Royce Geo, a GRVTY Company, we believe that when our employees thrive, our company thrives. That's why we offer a comprehensive and competitive benefits package designed to support your well-being, growth, and work-life balance.

• Robust health plan including medical, dental, and vision
• Health Savings Account with company contribution
• Annual Paid Time Off and Paid Holidays
• Paid Parental Leave
• 401k with generous company match
• Training and Development Opportunities
• Award Programs
• Variety of Company Sponsored Events

Be a part of a new corporate program for Royce Geo, a GRVTY Company! We are looking for a results-driven Unified Comms Administrator who will be challenged with complex support problems where you will coordinate with other NOC and Operational staff and asked to implement platform upgrades. You are expected as one of senior UC members coordinate ticket resolutions. You will be asked to provide technical resolution reports for critical outages in the UC environment. This position will be in Washington, DC!

Responsibilities :

Perform IOS Upgrades

Uses experience and knowledge articles to understand / implement potential workarounds.

Updates knowledge articles and handles "how to" questions.

May influence other technical staff through explanation of facts, policies, and practices.

Responsibilities for UC ticket closure across UC OPS staff to include :

Completes initial categorization of Service Requests (type, sub-type, location device, priority, etc.)

Depending on Root Cause escalates to Engineering for potential design issues.

Required Qualifications :

The salary range for this position is $115,000-$135,000.

EEO Statement

Royce Geo, a GRVTY Company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran and will not be discriminated against on the basis of disability.

Anyone requiring reasonable accommodations should email recruiting@grvty.com with requested details. A member of the HR team will respond to your request within 2 business days. Please review our current job openings and apply for the positions you believe may be a fit. If you are not an immediate fit, we will also keep your resume in our database for future opportunities.