Senior Manager, Benefits Administration

Senior Manager, Benefits Administration

Deloitte is building a U.S. Benefits Administration practice within its non-governmental Human Capital business, expanding its Workforce Rewards and Compliance capabilities into outsourced platform-plus-services delivery for health and welfare and defined benefit pension administration. This Senior Manager role is accountable for client delivery after contract signature, including implementation, steady-state operations, service quality, and client outcomes. The role also supports practice growth by working with Partners, Managing Directors, and Sales Leaders on renewals, expansions, and selected new business efforts.

Work you'll do As a Senior Manager, Benefits Administration on the Workforce Rewards and Compliance team, you will be responsible for

• Leading end-to-end delivery for outsourced benefits administration engagements, including platform, services, and call center operations, from implementation through steady-state operations
• Directing cross-functional delivery teams and third-party vendors to meet service level agreements, quality expectations, and client commitments across health and welfare and defined benefit pension administration
• Serving as the primary post-sale client contact for delivery performance, issue escalation, service reviews, and account growth discussions
• Partnering with product and practice leadership to identify service improvements, prioritize platform enhancements, and build scalable delivery processes and playbooks
• Supporting late-stage sales efforts, account expansion activities, team hiring, and delivery quality standards as the practice grows

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to mentor and provide clear guidance to others

The team Workforce Rewards and Compliance is part of Deloitte's Human Capital practice within the Insights, Innovation, and Operate offering portfolio. The team helps organizations design, implement, and operate rewards, benefits, and compliance programs through technology-enabled and managed service solutions. As Deloitte expands its U.S. Benefits Administration capabilities, this team is building a scalable model to support health and welfare and defined benefit pension administration for employer clients.

Qualifications Required:

• Bachelor's degree
• 10+ years of experience leading delivery for outsourced benefits administration services, including health and welfare and defined benefit pension administration
• 10+ years of experience managing client relationships and account outcomes for upper-middle-market or jumbo employers while overseeing multi-functional delivery teams, including call center operations, third-party vendor or platform relationships, and service level agreements
• 5+ years of experience leading key components of health and welfare or defined benefit pension implementations
• 2+ years of experience supporting sales cycles, including discovery, solutioning, and oral presentations, and working with benefits administration platforms such as Alight, Businessolver, WTW, or Conduent
• Ability to travel 0-50%, on average, based on the work you do and the clients and industries/sectors you serve. Limited immigration sponsorship may be available.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $171,600 to $338,200. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at USTalentCICInbox@deloitte.com.