Solutions Architect (Contact Center)

A company is looking for a Solutions Architect (Contact Center).

Key Responsibilities

Support growth team with contact center strategies and perform alternative analysis of high-cost COTS products

Develop prototypes using leading technology stacks and cloud services, preferably AWS

Analyze agency requirements to tailor existing solutions without full replacement

Required Qualifications

Bachelor's degree in computer science or equivalent

Experience with implementing contact center operations using COTS and cloud services

Experience with AI technologies to build automation workflows

Experience with API design, development, and implementation

Understanding of agency business needs and translating them into technical details