Client Services & E-Commerce Coordinator

ALEXIS is seeking an experienced, highly organized, and polished

Client Services & E-Commerce Coordinator

to join our corporate office in Miami.

This is a fast-paced, high-performance role for someone who can balance exceptional customer service with strong operational and digital skills. Owning both the client experience and the daily functionality and presentation of the ALEXIS online store.

The ideal candidate operates with a luxury mindset, has impeccable attention to detail, and thrives under pressure and tight deadlines. This position demands precision, accountability, and consistency at the highest level. You must be able to manage multiple priorities simultaneously, adapt quickly, and maintain composure in a fast-moving, deadline-driven environment with very high expectations and low tolerance for error.

Location

Miami, FL (On-Site, Full-Time)

Key Responsibilities

Client Services

Act as the primary point of contact for all online client inquiries via email, chat, and phone, providing a polished, professional, and timely response at all times.

Resolve customer concerns, complaints, and special requests with urgency, discretion, and diplomacy, especially for VIP and high-touch clients.

Manage and track all returns, exchanges, and post-purchase requests including dry-cleaning logistics and replacements.

Maintain a detailed client service log, tracking communications, issues, and resolutions.

Liaise daily with warehouse and logistics teams to ensure accurate, on-time fulfillment and resolve shipping or order discrepancies immediately.

E-Commerce & Site Management

Oversee all aspects of product management on the ALEXIS website, including uploading new launches, writing product descriptions, updating pricing, and maintaining accurate product categorization.

Merchandise the site visually and strategically, preparing updated layouts and collection presentations for Founder approval.

Collaborate with Marketing and Creative teams to ensure brand alignment across campaigns, product imagery, and promotions.

Monitor site performance, inventory levels, and sell-through, ensuring products are live, functional, and displayed at the highest standard.

Marketing & Content

Draft, edit, and schedule email campaigns and product announcements through Klaviyo, ensuring messaging aligns with brand voice.

Write website and marketing copy, including product descriptions, promotional language, and brand storytelling.

Support Creative and Social teams with caption writing, product features, and content alignment across digital platforms.

Qualifications

3–4 years of experience in e-commerce, customer service, or digital operations, ideally within a luxury fashion or retail brand.

Proven experience managing Shopify or a similar CMS.

Strong copywriting and content development skills across digital platforms.

Proficiency in email marketing tools (preferably Klaviyo).

Highly responsive and detail-obsessed, with the ability to juggle multiple projects under intense deadlines.

Demonstrated success working in fast-paced, high-pressure environments with strict attention to accuracy and brand presentation.

Professional written and verbal communication skills with a refined, brand-right tone.

A strong sense of ownership, accountability, and pride in delivering flawless work.

Must be based in South Florida and available to work on-site full-time.

If you excel under pressure, hold yourself to the highest professional standard, and are passionate about delivering exceptional client experiences in the luxury fashion space, we'd love to hear from you!