Refugee Bilingual Case Manager I

Job Description

Job Description

Program Description / Summary : CCANO's Refugee Services Program provides holistic case management to support refugee self-sufficiency and integration to many clients a year.

The Case Manager I will provide entry-level professional case management work in a comprehensive purchase-of-service and community placement programs for Immigrants eligible for and social service programs.

Job Duties :

• Manage a caseload of moderate size and complexity normally involving a limited number of service areas
• Interviews clients, their families, and other responsible individual; assists in completing the application for services;

collects basic data and obtains appropriate additional information from other agencies; and participates in social services team meetings to review cases

• Prepares and dictates case progress notes, social summaries, and other reports concerning the client's case
• Develop, in cooperation with other staff, an Individual Support Plan for each client
• Attends Social Services Team Meetings to discuss client cases in relation to eligibility, support plans, progress, and possible changes in the service program
• Prepare and arrange for clients to access services
• Monitors services to ensure that services are being fulfilled by the vendor, check on quality of services, and review client progress
• Provides progress reports and counseling to clients, their families, and other responsible individuals
• Attends staff meetings concerning new or revised policies and procedures
• Visits services agencies, attends meetings, and confers with other Case Managers to obtain additional information concerning community resources for the Immigrant Community
• Conducts client assessments on a limited basis involving the use of specialized knowledge and applications associated with a specific discipline such as social work, psychology, special education, counseling, health care, or occupational therapy
• Prepares and maintains accurate expenditure records
• Receives close supervision from Program Manager
• Maintain availability to respond to emergencies;
• Performs other related work as assigned

Can I be Successful?

Do you possess the key skills which are considered essential for successful employment in this position?

Key Skills :

Introductory knowledge of case management methods, principles, and techniques.

Introductory knowledge of immigrant and diverse populations and corresponding vendors and services available for clients.

Introductory knowledge of interviewing methods, principles, and techniques.

Ability to manage a caseload of clients with trauma induced behavioral patterns, keep support plans current, and maintain accurate records.

Ability to develop a logical, feasible, and practical support plan for clients that will result in a proper self-sufficiency strategy.

Ability to evaluate the progress of clients and the quality of their services programs.

Ability to communicate effectively.

Do I qualify?

Qualifications :

• A Bachelor's or higher level degree from an accredited college or university perferred
• Bachelor's degree in Social Work or degree in a related field preferred;
• Bi-lingual (English-Spanish) candidates highly preferred. Proficiency in Arabic, Haitian-Creole, Burmese, or other languages valued;
• Ability to work with a culturally diverse population and sensitivity to the special needs of multi-cultural immigrant children, adults, and families;
• Ability to react to change productively and handle other essential tasks as assigned;
• Excellent oral and written communication and interpersonal skills, including maintaining effective work relationships;
• Strong management and organizational skills, and ability to work across all levels of management and staff;
• Proficiency in Microsoft Office Suite preferred. Facility with database use required; Facility with database use required.

Job Status : Full-time (Exempt)

Application Deadline : Hiring Immediately.

To apply, please do so online at http : / / www.ccano.org / employment