Bilingual Case Manager- JOR

Job Details

case manager

Who We Are :

National Youth Advocate Program has been serving communities and clients since 1978 and we continue to grow each year. Our growth allows us to expand and develop new and innovative programs to meet the ever-changing needs of those we serve.

We offer unique and personalized services for families and individuals in four areas : Prevention / Intervention, Positive Youth Development, Out-of-Home-Placement, and Reunification / Permanency.

We know you are compassionate and dedicated to serving your clients and communities and NYAP is dedicated to providing support to those who join our team! We look for individuals that are ready to make a direct impact and are excited to be an instrument in supporting the needs of our children, youth and families.

Working At NYAP

• NYAP's commitment to doing what is best for children, youth and their families is a core value and one that we look for in our newest team members.
• Student Loan Repayment assistance , up to $1,200 per year!
• 22 Days Off Each Year! Plus 10 Paid Holidays Per Year!
• Medical, Dental, and Vision
• Competitive salaries and benefits including a 401(k), Summer Hours Off (reduced work schedule) , Tuition Assistance, and Work Anniversary Trips !

ESSENTIAL DUTIES

• Under direction, provide support by collaborating with other community resources to assess, plan, facilitate, and coordinate, services to meet the Chicagoland area's resident needs.
• Provide advocacy services and support to participants (at-risk youth, justice-involved youth, and survivors of community violence)
• Assess immediate crisis needs and long-term needs of participants and address them appropriately by providing services and service referrals ensuring stability.
• Manage calls and walk-ins and complete necessary documentation. Support the daily operations of the RVPS office.
• Complete and maintain client records that document services provided.
• Educate clients about the dynamics of violence and assault and the options / resources available.
• Work with clients to develop and maintain relevant and meaningful case plans. Provide concrete case management and access to resources.

Meet regularly with clients to support case plan accomplishment.

Refer clients to other agencies and resources and advocate directly with other agencies as needed to help the client access necessary services.

Maintain service partnerships with referral agencies.

• Conduct assessments and intakes.
• Facilitate crisis intervention and crisis management with Chatham community residents. Provide appropriate follow-up and documentation of emergency incidents.
• Participate in staff meetings, case consultations, and other meetings as needed.
• Facilitate weekly support groups for participants.
• Perform other duties as assigned by Program Director.

QUALIFICATIONS

Knowledge of :

• Criminal and juvenile justice systems.
• Victims’ rights within the criminal justice system.
• Needs and challenges are experienced by people from diverse socio-economic and cultural backgrounds. Community resources and community organizations.
• Various resources are available to Chatham residents.
• Crisis intervention methods and techniques.
• Interviewing processes
• Restraining order processes and procedures.

Ability to :

• Communicate effectively, both orally and in writing. Interpret and explain policies, procedures, and relevant laws.
• Conduct needs assessments and provides appropriate community referrals.
• Communicate effectively with people from diverse cultures and backgrounds.
• Maintain a high degree of sensitivity, tact, and diplomacy during stressful situations.
• Prepare accurate reports and case summaries.
• Maintain records and documents.
• Make public presentations.
• Maintain confidentiality with sensitive information.
• Work emergency call-outs, nights, weekends, and holidays.
• Establish and maintain effective working relationships with those contacted in the course of work.

Education / Experiences :

NYAP also requires all of our employees, regardless of their title / position, to hold and maintain automobile liability insurance coverage of $100,000 / $300,000.

Please contact our HR department with questions, at 614-487-3888 or

• Bachelor’s Degree in Social Work or Human Services. Two years of experience providing case management services and care coordination.
• Experience providing victim services, outreach services, community programs, criminal justice, or related experience.
• Specialized training in assisting victims of violent crimes is desirable.

If this describes YOU, please apply today!

COVID-19 Considerations :

We are safely and successfully working out in the community and in-home settings.

Covid-19 Vaccination Note :

In the spirit of caring for one another and our community, NYAP is strongly encouraging all employees become fully vaccinated against COVID by November 1, 2021.

Documentation will be required. The State of IL has a separate mandate.

The person in this position needs to follow a team concept and support both agency goals and co-workers. Employees must be able to effectively work with and be respectful and sensitive to persons from various cultures, socioeconomic, ethnic, religious, and racial backgrounds.

COVID-19 Considerations :

We are safely and successfully working out in the community and in group home settings.

Our organization was established in Ohio and is now in 10 states. We continue to expand and develop new and innovative programs for our communities and families.

We offer a competitive compensation and benefits package which includes major medical, dental, vision, 401K, student loan assistance and generous paid time off.

If YOU can envision it; WE can DO it! The possibilities are endless!

The person in this position needs to follow a team concept and support both agency goals and co-workers. Employees must be able to effectively work with and be respectful and sensitive to persons from various cultures, socioeconomic, ethnic, religious, and racial backgrounds.