PH Sched Schegistrar Supervisr

Job Title

Supervises and directs all activities of the Parkview Health Scheduling Schegistrar team.

Job Description

Maintains expert skill levels and knowledge base for scheduling, scheduling templates, and registration. Acts as first level support and coordinates any problem resolution or follow up for all automated systems including hardware and software concerns. Responsible for administering security and acting as systems administrator for software applications assigned to the PH Scheduling department. Helps increase efficiency by using automation to replace or improve time intensive manual processes. Responsible for system template builds, template blocks, and testing for PH Scheduling. Manages Scheduling questions/reactions, prep/instructions, and resource assignments within EPIC in conjunction with the ancillary and EPIC build teams. Monitors and evaluates productivity and performance metrics to ensure scheduling and registration are completed accurately and timely to support Parkview Health financial and service excellence goals. Assists Scheduling Manager in new and ongoing training, development, and education of staff. Utilizes proactive problem solving skills and resources to ensure system improvements to eliminate all PH Scheduling errors. Works closely with ancillary department managers and the revenue cycle teams to

Qualifications

Knowledge and skills normally obtained by acquiring an Associates degree in business or supervision; or the equivalent of four years additional experience in hospital management or supervisory position. Medical terminology is required. Addendums are required for 0153 Nurse Leader, 0249 Registry RN, 0252 Registered Nurse, 0235 Advanced Registered Nurse, and 0236 Expert Registered Nurse. To view addendums, go to the job description page on Parkview's intranet. Three years in a management or supervisory position. Minimum two years in medical or related field. Must have data processing/data entry experience and ability to use data hardware, including work experience using Microsoft Office applications. Requires a minimum of two years customer service experience. Must have excellent verbal and written communication skills. Must pass the required PH Scheduling and Registration class with a 90% score, if not already a Schegistrar. Must demonstrate a basic understanding of local area networks or information systems. Must demonstrate analytical skills necessary to research, evaluate, and identify problem areas. Must demonstrate organizational skills necessary to manage several complex issues concurrently.