Renewals Manager

Renewals Manager

SearchStax is a leading cloud-native search platform enabling web teams to deliver powerful search in an easy, fast, and cost-effective way. We are on a mission to make powerful search easy for enterprises across the globe. Our products are used by 600+ brand-name customers. The search market is growing fast. We feel we are uniquely positioned to continue to lead the search market for many years to come.

Our team is composed of smart, driven subject matter experts who love to collaborate and solve problems in new / creative ways. We value the importance of bringing diverse backgrounds and interests to the collaboration process. We prioritize work-life balance and strive to promote an energizing and healthy environment.

About the Role

We are seeking a Renewals Manager to manage a portfolio of mid-market and enterprise accounts. This role will be instrumental in driving adoption, mitigating churn, ensuring renewals, and identifying upsell opportunities primarily for customers using our Managed Search product.

You'll work closely with technical champions, engineers, and IT stakeholders, ensuring that our customers maximize the value of our platform while reducing friction in search deployment, scaling, and optimization.

If you have experience managing technical SaaS products and working with customers in cloud infrastructure, DevOps, data management, or search technologies (such as Solr, Elasticsearch, or MongoDB), we'd love to hear from you.

What You Will Do

• Customer Retention & Renewals : Own and drive renewal conversations, proactively addressing churn risks.
• Forecasting : Accurately forecast reductions, churn and expansion opportunities.
• Adoption & Enablement : Guide customers in leveraging Managed Search capabilities, ensuring they are optimizing performance, scaling efficiently, and reducing operational overhead.
• Technical Customer Engagement : Serve as the primary point of contact for most of your technical champions, providing insights and best practices on search performance, uptime, and scaling.
• Account Expansion : Identify opportunities for account growth through increased search workloads, additional environments, or premium support services and partner with Sales to close these opportunities
• Low-Touch Engagement Strategy : Leverage automation, campaigns, and data-driven insights to efficiently manage a portfolio of ~100 accounts.
• Issue Escalation & Advocacy : Work with Support and Product teams to resolve technical roadblocks, ensuring a seamless customer experience.
• Customer Health Monitoring : Track adoption, usage trends, and risk indicators, taking proactive steps to drive retention.
• Team approach to Account Management : Collaborate with Customer Success Managers for select customers to drive adoption and business value and Sales counterparts to drive additional revenue opportunities by introducing new products to new functions
• Relationship Building : Build strong relationships with customers to make them SearchStax champions
• Customer Advocacy : Partner with Marketing to create customer advocates that are willing and able to participate in joint customer advocacy efforts

What You Must Have

What's In It For You

Pay Transparency

Additional Information

We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that SearchStax upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company.

SearchStax is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.

E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work.