Vice President, Client Operations

Mars United Commerce Vp, Client Operations

Mars United? Commerce is a global commerce marketing practice that aligns people, technology, and intelligence to make the business of our clients better today than it was yesterday. This role supports agency operations for assigned business units, initiatives, and new business by managing resources, scopes of work, and streamlining cross-functional operational efficiencies to deliver a best-in-class product and service.

This role reports directly to the EVP, Operations and has a dotted line relationship to the Business Unit leaders.

Primary Responsibilities

• Oversee and develop a high performing operations team to meet the needs of a growing, global business
• Develop and manage client scopes of work
• Lead scope development process in partnership with discipline leads for new business opportunities
• Facilitate and manage timing and process for existing client contract renewals
• Work with cross-functional partners to manage resources and expenses to ensure the company achieves targets for growth and profitability
• Analyze productivity data and optimize staffing and production capacity for assigned business unit
• Assist in developing a more streamlined resourcing process
• Lead and manage weekly resourcing reviews, including independent contractor needs
• Work with Operations, Project Management, and other functional leads to identify needs for new tools and processes to create efficiencies
• Drive for operational consistency across client teams and business units
• Manage core agency systems, establish best practices, and ensure tools are leveraged effectively across the team
• Own the implementation, rollout, and training for any new technology and / or processes
• All other responsibilities, as assigned

Skillsets Required

Our Publicis Groupe motto "Viva La Diffrence" means we're better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent. Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off. If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com. Compensation Range : $146,490 - $230,460 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer / temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be January 30, 2025. All your information will be kept confidential according to EEO guidelines.