Quality & Continuous Improvement Supervisor

Quality & Continuous Improvement Supervisor

Corning is one of the world's leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what's possible.

Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.

Role Purpose

Reporting directly to the Plant Quality Manager, this position leads and supervises the Quality group to promote a culture of Quality and Continuous Improvement throughout the plant.

Key Responsibilities

• Supervise team of engineers, technicians, and hourly associates, providing growth opportunities in talent and capabilities
• Supports the execution of the plant Quality strategy and roadmap
• Provide leadership for Quality Management Systems to ensure systems are effective and compliant with all customer expectations, corporate requirements, industry specific standards, regulatory and statutory requirements
• Champion the Product Quality Architecture necessary to prevent and detect quality issues for purchased materials and manufactured goods for the location
• Support cable manufacturing in an around-the-clock manufacturing environment
• Report Quality metrics and manage roadmaps for implementation / improvement of key elements
• Maintain relevant quality system registrations (i.e., ISO9001, TL9000)
• Manages customer complaints process with regards to timelines, customer follow up, etc. to prevent escalation of issues.
• Support the validation of new products and processes or validation of changes to existing products and processes where form, fit, function, or regulatory compliance is potentially impacted
• Ensure that suppliers provide the highest quality materials that are ready for use.
• Assist and / or lead other staff or departments, when necessary, to perform investigations and resolutions of customer complaints and other root cause investigations

Required Education

Desired Experiences

The range for this position is $112,328.00 - $154,451.00 assuming full time status. The benefits available for this position include medical, dental, vision, 401(k) plan, pension plan, life insurance coverage, disability benefits, and PTO.

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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