Recipient Services Representative

Recipient Services Representative

We have an outstanding contract to hire position for a Recipient Services Representative to join a leading company located in Rockville, MD. Pay Rate : $30 - $32 The representative will ensure that all benefit recipients receive extraordinary services when making a change to a pension. The representative will ensure that all required change, correction, stoppage, or resumption information is entered accurately and in a timely manner. The representative may contact the recipient by phone or mail and, in each communication, provide sympathetic and efficient service.

Responsibilities :

• Process direct deposit information.
• Process tax information.
• Process change of address.
• Process verification request.
• Process pensioner status form.
• Process bank advice.
• Process the certain expiration report.
• Process confirm queues.
• Process stop / void and reissue check requests.
• Process recipient death certificates / pop-ups.
• Process return to trade.
• Remove and restore the benefit recipient to the pension rolls.
• Process overpayments.
• Research and advise the accounting department to re-mail or void returned pension benefit checks.
• Review and prepare correspondence for electronic files that pertain to collection processes.
• Communicate with pension recipients and banks to set up repayment agreements, collection letters, and acknowledgements.
• Search Internet Resources and the Accurint site to update pension benefit information.
• Prepare documentation needed to recover fraud or forgery claims.
• Maintain a list of all pension overpayments in Excel files.
• Assist in recouping federal income tax overpayments.
• Assist in responding to 1099 phone calls and preparation of 1099 forms.
• Create binbook and custom letters related to these functions.
• Process an average of 60 transactions per day to include : PSS, Confirmations, Direct Deposits, COA, and Taxes; or process an average of 40 transactions per day to include : Overpayments, Death, Retrade, and Void and Reissue.

Basic Hiring Criteria :

Benefits offered to vary by the contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter. Military connected talent encouraged to apply. VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled.