Programmer Analyst

The Position:

Programmer Analyst

Job Summary:

The Programmer Analyst reports to the Executive Director of Enterprise Systems and provides day-to-day operational and development support for the College's enterprise applications, scheduled processes, and reporting. Responsibilities include monitoring processes, responding to failures, developing and maintaining assigned applications, and providing coverage for back-office integration work.
This position receives day-to-day work direction and technical guidance from the Senior Applications Analyst.

Schedule & Benefits: This is a full-time, year-round position with an anticipated schedule of 40 hours per week, Monday through Friday. Muhlenberg offers a comprehensive benefits package that includes generous paid holidays, including three days off for Thanksgiving and an extended winter break between Christmas Eve and New Year’s Day; vacation and sick leave; eight weeks of paid parental leave; Life Sports Center membership; undergraduate and graduate tuition opportunities; medical, dental, and vision coverage; flexible spending accounts; short- and long-term disability coverage; life insurance; and retirement benefits. Eligibility requirements and waiting periods may apply. As a 501(c)(3) nonprofit institution, Muhlenberg is also a qualifying employer under the federal Public Service Loan Forgiveness Program.

CHARACTERISTIC RESPONSIBILITIES:

Operational support

• Monitor assigned scheduled processes and integration jobs, diagnose failures, and resolve or escalate issues promptly.
• Respond to reported problems with enterprise applications and data processes, working with functional departments to confirm resolution.
• Provide backup coverage for back-office integration and application support to ensure continuity during staff absences.

Development

• Develop and maintain assigned in-house applications, data processes, and automation scripts.
• Implement changes to existing applications and processes in response to departmental requests and changing business requirements.

Reporting and data

• Build and maintain reports, data extracts, and queries supporting departmental needs.
• Support the migration of legacy reporting into Workday reporting and other current platforms.

Documentation and departmental support

• Maintain current runbooks and technical documentation for all assigned processes and applications.
• Respond to functional department requests for data, reports, and application changes, escalating as appropriate.
• Other duties as assigned

QUALIFICATIONS

While no one person may possess all the qualifications listed below, the ideal candidate will have many of the following professional experiences and characteristics:

• Bachelor's degree in computer science, information systems, or a related field, or an equivalent combination of education and experience.
• At least one year of relevant experience in application development or data process support, which may include internships or hands-on academic project work.
• Working knowledge of SQL and relational database concepts.
• Experience with at least one programming or scripting language.
• Ability to work methodically with scheduled processes and data integrations, and to follow documented procedures accurately.
• Strong problem-solving skills and sound judgment in determining when to escalate issues.
• Effective written and verbal communication skills.
• Demonstrated commitment to fostering an inclusive academic and professional environment where all members of our campus community are respected, valued, can succeed, and thrive.
• Satisfactory completion of required background checks.

Preferred Qualifications

• Experience in a higher education environment.
• Experience with Microsoft SQL Server or SQL Server Reporting Services (SSRS).
• Exposure to Workday or comparable enterprise resource planning (ERP) systems, including reporting or system integration work.
• Familiarity with FERPA and higher education data privacy requirements.
  

The College & Surrounding Area: Founded in 1848, Muhlenberg College is a private, residential, liberal arts college offering baccalaureate and graduate programs. At Muhlenberg, we are committed to a campus community that ensures students, faculty, and staff of all backgrounds feel welcome, respected, valued and included.

The College provides an intensely challenging, supportive environment centered around a rigorous academic curriculum designed to prepare students for lives of leadership and meaning in a dynamic, global society. The academic program is amplified by a range of innovative programming: comprehensive and intentional residence-life programming, expansive experiential learning requirements, and an innovative coaching program designed to maximize every student’s performance and potential.

Part of eastern Pennsylvania’s scenic Lehigh Valley, Allentown is a diverse city of 125,000, Pennsylvania’s third-largest, located just 60 miles north of Philadelphia and 90 miles west of New York City. The Lehigh Valley, which also includes neighboring cities Bethlehem and Easton, is one of the fastest growing regions in the state and the Northeast, leading Pennsylvania in population growth for people aged 18–34. Home to a vibrant arts scene, extensive parks and recreational opportunities, a rich blend of diverse cuisine, and so much more, visit Life in the Lehigh Valley | Muhlenberg College and check out Allentown here.

Muhlenberg College is an Equal Opportunity Employer. All employees are expected to support Muhlenberg's commitment to function as a diverse, caring, inclusive community.

To apply, upload your complete application package as a single PDF document. A complete application package includes: 1) cover letter; 2) resume; 3) separate diversity statement summarizing your professional experiences and commitment to equity and inclusion; and 4) names/contact information for three professional references.