Dispatch/Customer Service Representative

Dispatcher/Customer Service RepresentativeAnytime Plumbing Heating & Cooling is looking for a Dispatcher/Customer Service Representative to add to our team of customer-focused, team-driven professionals.The primary role of the Customer Service Representative is to ensure that we meet client needs in a timely and professional manner. This position must effectively communicate with technicians on any day-to-day situation that arises to ensure a steady process in a busy environment.Successful candidates for this role:Have conceptual judgment and decision-making skillsAre excellent organizersRemain stable and poised under pressureCan adapt quicklyPay Range: $18.00 - $20.00/hour with monthly bonus incentiveShift: 11:00 am - 8:00 pm, Monday through FridayBenefits:Medical, Dental and Vision plans401K with 3% company matchShort- and Long-Term Disability plansAccident & Critical Illness Insurance available$50K Life Insurance Policy free to employeesPaid HolidaysPaid Time OffFuture advancement opportunitiesMonthly bonus and spiff opportunities availableCandidate Qualities:You work hardYou love working with a teamYou love to serve othersYou love to challenge yourself, and you want to learn and be better than yesterdayYou understand the importance of serving others (your team members and our customers)Job Duties:Answer inbound and make outbound customer calls in a fast-paced environmentEmpathize & understand customer's urgent plumbing & HVAC problemsManage and organize customer service calls based on urgency, tech skill, and locationDetermine the best course of action, using discretion and judgment to ensure all technician and client concerns are dealt with in a timely manner to enhance client satisfaction and retentionWork closely with various departments to provide administrative tracking supportWork cohesively with various departments to support and promote multiple business solutionsSchedule and coordinate all booked service & maintenance callsProactively plan, forecast, and dispatch service callsAccurately dispatch the required Service Technician with the correct skill level for the service call, minimizing unnecessary costs and building customer confidenceCommunicate the status of the service call to the customer while it is in progress and follow up with the customer after completionDetermine the best course of action, using discretion and judgment to ensure all technician and client concerns are dealt with in a timely manner to enhance client satisfaction and retentionRequirements:Working knowledge of ServiceTitan software is a plusRelevant work experience in service (repairs/maintenance) work is a plusAbility to handle multi-line phone system while entering dataMust have dependable transportation and be promptStrong ability to multitask in a fast-paced environmentMaintain an effective working relationship with employees, customers, and industry partnersHighly organized and detail-oriented with exceptional follow-through abilityHighly motivated, self-starter who is flexible and has a positive attitudeWhy You'll Love Working Here:• Comprehensive Benefits: Medical, dental, and vision coverage; a 401(k) plan with company match; paid parental leave; PTO; company-paid holidays; life and disability insurance; accident, critical illness, and hospital indemnity coverage; and access to voluntary benefits such as pet insurance and identity/fraud protection - everything you need to support yourself and your family.• Real Growth Opportunities: With more than 60+ strong local brands behind you, you'll have the chance to grow your skills, take on new responsibilities, and build a long-term career.• A Culture with Heart: We lead with teamwork, respect, and integrity. Every voice matters, and every contribution fuels our shared success.• Purpose-Driven Work: Every role — in the field, office, or leadership — makes a real impact by helping families and communities stay safe and comfortable.• Competitive Rewards: Strong pay, solid benefits, and recognition programs designed to celebrate craftsmanship, commitment, and exceptional performance.• Clear Career Paths: From apprentice and entry-level roles to expert technicians, office leaders, and GMs — you'll always know where you can grow next.• Training & Development: Hands-on technical instruction, leadership pathways, and continuous learning through our Apprenticeship Academy and brand-level coaching.• Modern Tools & Technology: Advanced diagnostics, digital tools, and quality equipment that help you work safer, smarter, and more efficiently.• Safety First: A safety-first mindset built into every process so you go home safely every day.• Inclusive & Supportive Environment: We welcome all backgrounds and empower every employee to bring their best.• Stable & Reliable: The strength of a national platform with the trust of long-standing local brands means your career is secure and supported.• Community Impact: Your work strengthens local neighborhoods and supports families in meaningful, practical ways.Compensation & Benefits: $18.00 - $20.00/hour with monthly bonus incentiveEEO Statement: Equal Opportunity EmployerWe are an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or other status protected by applicable federal, state, or local law.