Customer Service Representative - Filtration Products - Delhi, OH

Customer Service RepresentativeSunSource and its family of companies represent 270+ locations and 4,000+ employees making up one of North America's leading value-add industrial distribution companies. We provide customers with products and value-added solutions within Fluid Power, Fluid Process, Fluid Conveyance, Automation, General Industrial Components, and Industrial Repair.We are seeking a Customer Service Representative to join our team in Delhi, OH. In this role, you will work closely with customers, outside sales associates and manufacturers/suppliers. You'll be supporting the sales process and providing outstanding customer service for Filtration products. You'll respond to inquiries by accurately and efficiently processing requests from both customers and the sales team.Primary responsibilities will include:Respond promptly to customer inquiries by phone, email and customer portalsPrepare accurate customer quotations, including pricing, discounts and shipping charges in accordance with company guidelinesEnter customer orders in company ERP system with a high level of accuracyMonitor and expedite customer orders to help meet required and promised delivery datesFollow-up on quotes and make outbound calls to support sales growth and customer relationshipsIdentify areas to up-sell and cross-sell products and solutions based on customer needsAttend meeting or educational activities to stay up to date on the latest developments with the productsAnd morePreferred Education and Experience:3+ years of customer service or inside sales experience in filtration, industrial distribution or a related industryProficient with Microsoft office, as well as email and other business software, with Trend ERP experience a plusClear and concise verbal and written communication skillsAbility to work effectively both independently and as part of a teamStrong organizational skills with the ability to multi-task and prioritize in a fast-paced environmentExcellent time management skillsSound judgement and decision-making skillsEqual Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact recruiting@sunsrce.com to request reasonable accommodation. This employer uses E-Verify. Please click here for additional information.