Field Implementation Specialist

Title: Field Implementation Specialist

Location: 95% National Travel

Duration: 18-Month Contract (potential extension up to 3 years, possible conversion)

About the Role

Join our Healthcare Diagnostics client in their mission to advance science and ensure access to healthcare for all.

As a Field Implementation Specialist, you will play a vital role in supporting this mission by serving as the

primary liaison for post-sales customer support during the installation, implementation, and training of clinical

chemistry and immunoassay analyzers and instruments at client sites nationwide. This entry-level, field-based

position offers extensive mentorship and requires a high degree of independence, self-direction, and visibility.

You will travel nationally up to 95% of the time, including overnight stays Monday through Friday, to deliver

exceptional customer experiences and ensure successful solution adoption. This is a unique opportunity to make

a direct impact on healthcare delivery while developing your technical and customer service skills in a dynamic,

hands-on environment. The position is an 18-month contract with the potential for extension up to 3 years or

conversion to a permanent role.

What You’ll Do

• Serve as the primary liaison providing post-sales customer support during installation and

implementation of clinical chemistry and immunoassay analyzers/instruments at customer sites

nationwide

• Validate analyzer installations to ensure proper setup and functionality

• Assess customer organizational structure, workflow, and knowledge to identify training gaps

• Develop and deliver training to customers on platforms, processes, and expectations, including planning

and coordination for implementation

• Provide first-level troubleshooting and problem-solving for customer issues, escalating complex issues

as needed

• Identify opportunities for new system consumables (e.g., reagents, primary antibodies, bio-markers,

software) for clients

• Document and report on implementation progress, customer feedback, and issues encountered

• Collaborate with internal teams to ensure seamless customer experience and continuous improvement of

implementation processes

• Maintain extensive onsite presence with up to 95% travel, including overnight stays Monday through

Friday, to support a national client base

• Receive mentorship and guidance to develop expertise in clinical chemistry and immunoassay solutions

What You Bring

• Associate's degree in Medical Technology, Information Technology, Computer Science, or Clinical

Laboratory Sciences

• 3 years of previous experience in a clinical laboratory or IT support in a clinical lab environment

• ASCP certification (preferred)

• Ability and willingness to rapidly gain and apply new knowledge, solutions, and skills for chemistry and

IT solutions

• Effective customer communication skills (written and verbal), positive attitude, and ability to foster

strong internal and external relationships

• Strong time-management, organization, and prioritization skills

• Ability to work independently as a field-based individual contributor with autonomy and self-direction• Willingness and ability to travel nationally up to 95%, including overnight travel Monday through

Friday

• Must reside within 50 miles of a major metropolitan airport in the US (no relocation provided)

What’s In It For You

• Extensive mentorship and professional development in clinical chemistry and immunoassay solutions

• Opportunity to make a direct impact on healthcare delivery nationwide

• Dynamic, hands-on field experience with high visibility and autonomy

• Potential for contract extension or conversion to a permanent role

• Competitive hourly compensation