Student Services Representative- CA

Student Services Representative (SSR), Pre-College 2027The SSR will play a crucial role in the academic, residential, and social aspects of the precollege program by serving as the point person for all things student and parent related by providing support, direction, and a seamless line of communication regarding what's happening in real time. The SSR ensures the vital and accurate flow of information between parents, students, program staff, residential life staff and faculty.Essential Responsibilities & DutiesGreeting and welcoming students and providing parents and students with accurate information regarding classes, locations and events taking place on campusAnswering phone and email inquiries with the highest professional standardsPerform daily attendance checks.Email parent & guardians regarding unaccounted day students who are missing from classIf missing student is residential, student must be locatedCheck dorm room, check classroom, contact roommate, call mobile phoneAfter 30 – 45, parent/guardian must be informedRun Missing Student Report for Missing Student Protocol in a prompt and efficient manner, looping in the appropriate staff members when necessaryPastoral notes creation in Orah on student profilesApprove/Deny/Monitor Student Check Ins/Check Outs dailyAttend weekly WD staff meetingsOther duties may be assigned.Knowledge & AbilitiesMust exercise initiative, professionalism, sound judgement and discretionSuperior customer services skillsComfortable engaging with colleagues of all levelsHave an outgoing disposition and an enthusiasm for working with high school studentsEstablishes a nurturing, inclusive community and encourages positive self-expression.General knowledge of the principles of organization and administrationComfortable enforcing policies and procedures and assuming leadership roles; Must be able to work autonomously while thriving in a team environmentAbility to adapt to changing demands, deadlines, and responsibilitiesPossess a keen interest in New York City culture and is comfortable exploring it with studentsEducation, Work Experience and/or LicensureMust be legally authorized to work in the United States.Bachelor's degree required1+ year work experience (summer camp, boarding school, college campus, etc.)Previous customer service-related experience preferredPrevious experience with youth, whether at summer camps or other residential programs on the administrative supportive level.Previous experience with Microsoft Office Suite, communication platforms with or similar to Orah, ProntoThree references are required.Training ScheduleVirtual Training: May 25th, 26th and May 27thIn Person Training: May 31st – June 4thTerm 1: June 6th – June 18thTerm 2: June 20th – July 2ndTerm 3: July 4th – July 16thTerm 4: July 18th – July 30thPlease Note: There will be multiple shifts between the hours of 7am-11pm. WDPCs must be able to work a flexible schedule, including some weekends. This is a non-residential position; housing will not be provided.This position offers the following:An opportunity to work with a passionate team of diverse peopleAn opportunity to chaperone events and trips to local attractions and events;Shift MealsSalary of $18 per hourLanguage SkillsExcellent verbal and written communication skills.Excellent command of the English language.Ability to speak another language is a plus.Physical DemandsAbility to sit, stand, walk, travel up and down stairs, crouch, stoop, and reach.Other RequirementsAll staff will be working closely with minors and will need to pass a criminal background check and successfully complete all training. All positions will require use of one's personal cell phone.Work EnvironmentThe work environment characteristics listed here are representative of those an employee encounters while performing the essential functions of the job. Under the ADA, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of a basic office/academic environment.Edconic is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.