Customer Service Representative

Aviation Customer Service RepresentativeDo you enjoy working in a fast-paced environment where no two days are the same? Want to work in the aviation services industry with private jets? Is the customer #1 to you? Interested in a comprehensive benefits package including medical, dental, vision, paid time off, a matching 401(k), and bonuses, along with competitive pay? Then you will love being a valued part of our winning team!The Aviation Customer Service Representative plays a vital role in our daily operations and will provide an elite level of customer service to crew and passengers by providing everything they need to have an extraordinary stay, including a warm welcome and concierge service. The Aviation Customer Service Representative will also collaborate with ground personnel to ensure all ground services are completed and invoiced.Celebrating our passion for aviation and providing extraordinary customer experiences, Freeman Jet Center services private aircraft as well as military and commercial aircraft. We thrive in a team environment and are seeking extremely talented employees to contribute to our team at Freeman Jet Center.RequirementsCustomer Service Representative (CSR) Qualifications:Previous customer service experience preferred but not requiredMust be able to work efficiently to handle payment processing, invoicing, and associated computer entries and paperwork accurately.Experience preferred in providing top-quality customer service in a face-to-face setting.Friendly and attentive personalityExcellent interpersonal and communication skillsExperience with conflict resolution in a customer service environmentExceptional ability to attend to detailsComputer skills (e.g., POS systems, accounting systems, Excel).High School Diploma or equivalentAbility to multitask effectively, interacting with customers, answering phones, and attending to computer work.Must be able to work Holidays and weekendsAcceptable driving recordAbility to pass a background checkZero-tolerance drug-free employer; includes pre-employment and random screeningCSR Duties Include:Handling and routing telephone calls with customer-oriented level of serviceFace-to-face interactions with customers during over-the-counter salesData entry and other computer work, communication with customers via email, track inventory, and process financial transactions via Point of Sale SystemsExcellent attention to detail while ensuring timely and efficient serviceConnecting clients to appropriate personnelPerforming administrative support tasks as neededMaintaining professionalismCompetencies:Customer focus- naturally outgoing/extrovertedCommunicate with customers and employees in person, by phone, and through radio communicationsStrong computer skills including Microsoft office products and point of sale programsBasic mathematical knowledgeMust be able to operate a motor vehicle and be insurable by the company's insurance policy (requires a clean driving record)Reporting Relationship:This position reports to the Customer Service ManagerPhysical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, to include but not limited to:Must be able to lift 25 poundsStand to greet customers during verbal exchanges, walk throughout the facility to interact with customersOther duties as assigned by managementBenefits:Our comprehensive package includes a matching 401(k) program, Paid Time Off (PTO), and Medical, Dental, and Vision coverage. We value your hard work and offer performance-based bonuses.Job Type: Full-timeAAP/EEO StatementFreeman Jet Center is an Equal Opportunity EmployerOther DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.