Aviation Security Badging Agent - Denver International Airport

Airport Security Badging Service AgentDenver International Airport (DEN) is hiring an Airport Security Badging Service Agent!With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join DEN's diverse, inclusive and talented workforce of more than 40,000 team members who are at the heart of what makes Denver, Denver.What We OfferThe City and County of Denver offers a competitive salary commensurate with education and experience. The target starting hourly range for this position is $23.89 to $31. We also offer generous benefits for full-time employees which include but is not limited to:A guaranteed life-long monthly pension, once vested after 5 years of service457B Retirement Plan140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per yearCompetitive medical, dental and vision plans effective within 1 month of start dateLocation and ScheduleThis position will report to Denver International Airport Concourse A Badging Office and the Airport Satellite Badging Office. Badging Agents rotate offices each week. Parking is provided for each office.Four, 10-hour weekday shifts6:30am to 5:00pmSchedules based on the needs of the organization and are subject to change.Who We Are & What You'll DoAbout DENSince opening on Feb. 28, 1995, Denver International Airport (DEN) has become one of the world's busiest airports. In 2025, 82,427,962 passengers passed through DEN, making DEN 4th busiest airport in the U.S. and the world's 10th busiest airport. DEN is Colorado's primary economic engine, generating $47.2 billion in annual economic impact for the state. At DEN, we are committed to fostering a diverse, inclusive, and equitable workplace. We celebrate individuality and strive to keep Equity, Diversity, Inclusion & Accessibility (EDIA) at the center of all that we do.As a front-line Badging Services Agent, you will rotate between one of our two Airport Security Badging Offices serving as a front-line representative, providing exceptional customer service to more than 40,000 airport employees. You will process badge applications for new and renewing airport employees. You will verify work authorization and identity documents, capture biometric information, and issue airport identification badges in accordance with Transportation Security Administration (TSA), the Airport Security Program (ASP), and airport policies. You will educate applicants and stakeholders on badging requirements, resolve customer inquiries, maintain accurate records, and utilize multiple technology systems to manage identity and access.Badging Services Agents in the DEN Badging Office are also responsible for the following:Greet customers as they enter the office and process them in the digital appointment queuing system; provide customer service and assistance in a prompt, efficient, courteous, and professional manner; work to resolve issues and customer concerns quickly and effectivelyReview and evaluate fingerprinting and badging applications, personal identity and work authorization documents, and other information to determine accuracy, acceptability, and compliance with federal and DEN security regulationsVerify and accurately record information in the Identity Management System (IDMS) for use in security threat assessment and criminal history records checksDisplay high standards of ethical conduct and attention to detail, promote a culture of teamwork, foster a positive and friendly atmosphere, and demonstrate empathy towards customers and coworkersCommunicate effectively and appropriately with customers, teammates and management, verbally and in writing, considering the audience and nature of the information being sharedExplain rules, regulations and expectations to airport, air carrier, concessionaire, and contract employees in a clear, patient, and understandable mannerEnroll and train customers in the biometrics and facial authentication programs for specific employee access points at DENMaintain confidentiality of personally identifiable information (PII) and sensitive security information (SSI) per federal regulationsEnsure all applicants successfully complete required badge holder responsibility and security training prior to issuing an Airport ID badgeProfessionally and courteously answer high-volume phone requests and other inquiries from customers for information and appointmentsOperate and maintain specialized badging equipment associated with badge creationPerform other duties as assigned or requestedWhat You'll BringWe value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.We are looking for a reliable, positive, energetic team player who thrives in providing exceptional customer service to our Airport ID badge holders. In addition, we are looking for someone who has excellent communication skills and will work to help us foster a positive culture and work environment.We are looking for someone with the following skills and experience:A reliable and dependable team member with excellent attendance who can balance excellent customer service with the ability to consistently enforce airport security regulations.Works effectively with teammates, supports shared goals, and contributes to a positive and respectful work environment contributing to a high-performing team culture.Strong attention to detail with excellent time management and decision-making skillsLearns and adapts quickly to new technologies and effectively uses multiple software applications to accomplish a variety of tasksThrives in a fast-paced, constantly changing environment and adjusts priorities as operational needs evolve.Experience with Microsoft Office products, including but not limited to TEAMS, Word, Outlook, and ExcelAbility to understand and abide by all federal regulations and airport policies while providing efficient and exceptional customer serviceDemonstrate initiative and embrace innovation by identifying opportunities to improve processes and customer experience.Required Minimum QualificationsInternal Candidates Only: Please note that probationary employees are not eligible to apply to open positions until they've successfully passed probation. Please only apply if you have already passed probation.Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.Experience Requirement: Three (3) years of experience performing administrative work in a security, compliance, or regulatory organizationEducation/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements.License/Certifications: Requires a valid Driver's License at the time of application. Licenses and certifications must be kept current as a condition of employment.Application Requirements & DeadlineTo be considered for this position, you must include the following on your job application (upload the attachment(s) to the Resume/CV section on the My Experience tab):ResumeCover Letter preferred, not requiredThis position is expected to stay open until 10/26/2026. Please submit your application as soon as possible and no later than 10/27/2026 at 11:59 PM.FBI Background CheckFBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment. By position, a pre-employment physical/drug test may be required.Shift Work, Snow Duties, and Emergency IncidentsDenver International Airport is a 24/7/365 team operation. If staffing challenges arise, weather conditions warrant, or an emergency crisis occurs, all DEN employees will be required to work extended hours and/or alternative shifts (including nights, weekends, and holidays).